Madelyn Umana
Production Monitor
Milford,DE
Summary
Versatile Manager motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Overview
8
8
years of professional experience
Work History
Unit Training Manager
Air Force
03.2023 - Current
- Created and edited training schedules and trackers to ensure units training accuracy and up-to-date.
- Boosted team performance with continuous skill assessments and regular feedback sessions.
- Selected instructional design, methods and media.
- Collaborated with senior leadership to establish clear goals and objectives for the unit's ongoing development.
- Enhanced overall unit readiness by implementing comprehensive training schedules and monitoring progress.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Developed departmental systems and procedures to better align workflow processes.
- Created in-depth training manual for all new employees.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Production and Maintenance Technician
Air Force
11.2019 - 03.2023
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Reported issues to property manager so effective resolutions could be put into place.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
Manager
Five Guys Burger And Fries
07.2016 - 04.2019
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed inventories for the location and trained employees on managing the inventory to ensure we had accurate sales performances.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Assisted in organizing and overseeing assignments to drive operational excellence at various locations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed several locations and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Jurupa Hills High School
Fontana, CA05.2017
Skills
Customer Service
Volunteer Work
I joined the Hispanic Organization of Latin Americans in September of 2022 and still currently associated with the non-profit organization. I assisted in leading events for the Hispanic Organization of Latin Americans in Dover, De. We did the very first Latin American Festival in Dover, which brought in a rolling crowd of over 2,000 people. We Raised over $14,000 to make the festival complete along with 30 Volunteers, 15 local participants and 6 sponsors.
Timeline
Unit Training Manager
Air Force
03.2023 - Current
Production and Maintenance Technician
Air Force
11.2019 - 03.2023
Manager
Five Guys Burger And Fries
07.2016 - 04.2019
High School Diploma -
Jurupa Hills High School