Madelyn Umana
Production Monitor
Milford,DE
Summary
Versatile Manager motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Overview
8
8
years of professional experience
Work History
Unit Training Manager
Air Force
Dover, DE
03.2023 - Current
- Created and edited training schedules and trackers to ensure units training accuracy and up-to-date.
- Boosted team performance with continuous skill assessments and regular feedback sessions.
- Selected instructional design, methods and media.
- Collaborated with senior leadership to establish clear goals and objectives for the unit's ongoing development.
- Enhanced overall unit readiness by implementing comprehensive training schedules and monitoring progress.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Developed departmental systems and procedures to better align workflow processes.
- Created in-depth training manual for all new employees.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Production and Maintenance Technician
Air Force
Dover, DE
11.2019 - 03.2023
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Reported issues to property manager so effective resolutions could be put into place.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
Manager
Five Guys Burger And Fries
Orange, CA
07.2016 - 04.2019
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed inventories for the location and trained employees on managing the inventory to ensure we had accurate sales performances.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Assisted in organizing and overseeing assignments to drive operational excellence at various locations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed several locations and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Jurupa Hills High School
Fontana, CA05.2017
Skills
Customer Service
Interpersonal Skills
Appointment Scheduling
Small Group Instruction
Active Listening
Project Management
Data Entry
Multitasking Abilities
Fluent Spanish
Training facilitation
Teamwork and Collaboration
Adaptability and Flexibility
Volunteer Work
I joined the Hispanic Organization of Latin Americans in September of 2022 and still currently associated with the non-profit organization. I assisted in leading events for the Hispanic Organization of Latin Americans in Dover, De. We did the very first Latin American Festival in Dover, which brought in a rolling crowd of over 2,000 people. We Raised over $14,000 to make the festival complete along with 30 Volunteers, 15 local participants and 6 sponsors.
Timeline
Unit Training Manager
Air Force
03.2023 - Current
Production and Maintenance Technician
Air Force
11.2019 - 03.2023
Manager
Five Guys Burger And Fries
07.2016 - 04.2019
High School Diploma -
Jurupa Hills High School