MADELYN VASQUEZ
CLIENT RELATIONS SPECIALIST
BARNEGAT,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience within the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Language
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Customer Relations Specialist
Community Surgical Supply Of Toms River Inc.
Toms River, NJ
02.2020 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Reviewed order data on daily basis to verify transactions and shipping dates.
- Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Administrative Assistant
Law Offices Of Sander Budanitsky, LLC
Roselle , NJ
11 2011 - 1 2018
- Executed record filing system to improve document organization and management.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Monitored Counsel's work calendar and scheduled appointments, meetings and travel.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled client correspondence and tracked records to foster office efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Arranged rapid office equipment repair and maintenance with vendors.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
- Drafted, signed and certified key legal documents for judicial review.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.
- Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients.
- Conducted skip traces to obtain case participant information.
- Communicated pertinent information to clients via phone, email and mail.
Senior Customer Service Representative
Allcare Medical Centers P. C
Sayreville, NJ
8 2008 - 3 2011
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Entered customer interaction details in system to track requests, document problems and record solutions offered.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ 09.1998 - 06.2002
Skills
Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Relations Specialist
Community Surgical Supply Of Toms River Inc.
02.2020 - Current
High School Diploma -
Elizabeth High School
09.1998 - 06.2002
Senior Customer Service Representative
Allcare Medical Centers P. C
8 2008 - 3 2011
Administrative Assistant
Law Offices Of Sander Budanitsky, LLC
11 2011 - 1 2018
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