Madelyn Young
Stillwater,MN
Summary
Proven to enhance customer satisfaction and loyalty at Twin Point Tavern, I excel in multitasking and guest engagement, ensuring high-quality service. Leveraging strong work ethic and point of sale proficiency, I adeptly handle high-pressure situations, fostering teamwork for peak performance. Achievements include significantly improving service efficiency and maintaining impeccable cleanliness standards.
Overview
1
1
year of professional experience
Work History
Server
Twin Point Tavern
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Cashier
TJ Maxx, TJX Companies
05.2023 - 07.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Collaborated with team members to maintain smooth operations during peak hours.
Education
High School Diploma -
Stillwater Area High School
Stillwater, MN06.2023
Skills
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Performance Improvement
- Cleanliness standards
- Professional Appearance
- Memory retention
- Point of sale operation
- Teamwork and Collaboration
- Multitasking
- Cleaning and sanitizing
- Attention to Detail
- Task Prioritization
Timeline
Server
Twin Point Tavern
10.2023 - Current
Customer Service Cashier
TJ Maxx, TJX Companies
05.2023 - 07.2023
High School Diploma -
Stillwater Area High School
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