Summary
Overview
Work History
Education
Skills
Timeline
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Madelyne johnson

Honolulu,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Server

Arancino Restaurant
03.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server /Assistant Banquet Manager

Lolas Lounge
07.2021 - Current
  • Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
  • Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
  • Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Streamlined communication, using restaurant software to quickly update servers about table status and guest needs.
  • Enhanced operational efficiency, conducting regular inventory checks of dining essentials and notifying management of low supplies.
  • Contributed to team meetings with suggestions for service improvements.
  • Improved customer satisfaction with quick and attentive response to inquiries and needs.

Customer Service Representative Remote

Nexus Delivers
06.2020 - 09.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Alicante High School
Carmichael, CA

Skills

  • Friendly, positive attitude
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Excellent communication
  • Attention to detail
  • Active listening
  • Decision-making

Timeline

Server

Arancino Restaurant
03.2024 - Current

Server /Assistant Banquet Manager

Lolas Lounge
07.2021 - Current

Customer Service Representative Remote

Nexus Delivers
06.2020 - 09.2023

High School Diploma -

Alicante High School

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Madelyne johnson