Madelyne Pepper
Dayton,OH
Summary
Dynamic and result-oriented professional with extensive experience in customer service and team leadership. Highly motivated with solid work ethic including communication skills and personalized, individual service to a diverse range of clientele. Excelled in training development, achieving consistently high customer satisfaction scores, and streamlining operations. Skilled in computer proficiency and problem-solving, adept at fostering positive environments and enhancing team efficiency.
Overview
12
12
years of professional experience
Work History
Barista/ Customer Service Representative
Starbucks/ Krogers
08.2024 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista Customer Service Representative
Press Coffee Bar
04.2022 - 01.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily to highest standard.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Conducted product demonstration, education, and sampling of natural wine products and pairings to encourage sales and enhance customer rapport.
Banquet and Fine Dining Server
Moraine Country Club
09.2021 - 07.2022
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Provided friendly, professional, and courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Barista and Customer Service Representative
Ghostlight Coffee
05.2019 - 02.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Crew Member
Chipotle Mexican Grill
11.2017 - 12.2019
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
Supervisor of Dining Accommodations
Brookdale Senior Living Facility
09.2015 - 10.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
Tanning Consultant
LA Tan
01.2017 - 04.2017
- Educated clients on health and safety of tanning facilities and procedures.
- Assigned clients to appropriate facilities based on desired treatments and health need
- Met monthly tanning product and membership sale quotas.
- Informed and demonstrated how to use a variety of tanning equipment to new clients.
Customer Service Representative
My Favorite Muffin®
06.2013 - 09.2015
- Greeted customers and provided information on various products and services offered as well as company information and history
- Prepared and created attractive point of sale displays
- Processed orders and payments effectively as well as handled complaints and refunds according to company policy
Education
Associate of Applied Business - Business Administration
Sinclair Community College
Dayton, OH05-2020
Certificate in Digital Design -
Fairmont Career Technical Center
Kettering, OH05-2017
Young Scholars Program - College Prep
Sinclair Community College
Dayton, OH05-2017
Skills
- Team collaboration
- Store maintenance
- Customer education
- Training development aptitude
- Product and service solutions
- Hospitality and accommodation
- Time management
- Typing proficiency at 60 wpm
- Task prioritization
- Computer proficiency
- Problem-solving
Timeline
Barista/ Customer Service Representative
Starbucks/ Krogers
08.2024 - Current
Barista Customer Service Representative
Press Coffee Bar
04.2022 - 01.2024
Banquet and Fine Dining Server
Moraine Country Club
09.2021 - 07.2022
Barista and Customer Service Representative
Ghostlight Coffee
05.2019 - 02.2021
Crew Member
Chipotle Mexican Grill
11.2017 - 12.2019
Tanning Consultant
LA Tan
01.2017 - 04.2017
Supervisor of Dining Accommodations
Brookdale Senior Living Facility
09.2015 - 10.2017
Customer Service Representative
My Favorite Muffin®
06.2013 - 09.2015
Associate of Applied Business - Business Administration
Sinclair Community College
Certificate in Digital Design -
Fairmont Career Technical Center
Young Scholars Program - College Prep
Sinclair Community College
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