Madelyn E. Thompson
Potsdam,NY
Summary
Sales associate with experience in customer service, demonstrating strong communication and problem-solving skills. Skilled in handling customer inquiries, managing multiple tasks under pressure, and maintaining accurate records, to ensure customer satisfaction and smooth operations. Known for a positive attitude, solid comprehension of cultural diversity, and a creative approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Sales Associate
The UPS Store
06.2024 - Current
- Handling customer inquiries and resolving issues related to customer account balances, shipping delays, product refunds, and printing in a time-efficient and interpersonal manner.
- Corresponding with customers through phone calls and responding to emails.
- Printing and faxing documents to fulfill individual needs.
- Enforcing legal and company policies to ensure the safety of drivers and recipients from harmful or illegal substances, as well as preventing shipments related to phishing or financial scams.
- Adhering to copyright laws in printing to prevent the prohibited reproduction of documents.
- Building rapport and ensuring customer satisfaction by maintaining a positive and professional attitude.
- Collaborating with co-workers to ensure smooth operations while meeting deadlines under pressure and prioritizing tasks during peak hours.
Campus Safety Dispatcher
SUNY Potsdam Campus safety
12.2019 - 06.2024
- Assisting the public with parking passes, vehicle documentation, lost and found, and campus directions.
- Providing the public and student body with information regarding services available outside of University Police for counseling and up-to-date COVID-19 guidelines.
- Handling emergency phone calls calmly to obtain pertinent information with a composed approach.
- Communication to request law enforcement, fire, and ambulance services for different emergency situations.
- Prioritizing responses to emergency and non-emergent calls to appropriate departments while tracking data in real time.
- Careful documentation of vital details in call tracking and assignment system.
Caregiver
Neighbors/Family
03.2017 - Current
- Assisted with basic care for elderly patients and children within and outside the family circle.
- Performed light housekeeping duties such as making beds, sweeping floors, and sanitizing surfaces.
- Assisted in hygiene practices and medical protocols.
- Planned and prepared nutritious meals and snacks to meet special diets for children and elderly family members.
- Engaged parties in age-appropriate physical and mental activities.
- Provided a safe, healthy, and organized environment for babies, children, and elderly family members.
Education
Bachelor of Arts Degree - Bachelor of Fine Arts, Anthropology
SUNY Potsdam
Potsdam, NY06.2024
High School Diploma -
Potsdam Central School
Potsdam, NY06.2018
Skills
- Reliable and compassionate
- Computer-based dispatch systems
- Information documentation
- Creative thinking
- Communication skills
- Recordkeeping
- Proper phone etiquette
- Problem solving
Timeline
Sales Associate
The UPS Store
06.2024 - Current
Campus Safety Dispatcher
SUNY Potsdam Campus safety
12.2019 - 06.2024
Caregiver
Neighbors/Family
03.2017 - Current
Bachelor of Arts Degree - Bachelor of Fine Arts, Anthropology
SUNY Potsdam
High School Diploma -
Potsdam Central School
Similar Profiles
Bailley BartleBailley Bartle
Assistant Store Manager at The UPS StoreAssistant Store Manager at The UPS Store
Kamila TorresKamila Torres
Sales Associate at The Ups StoreSales Associate at The Ups Store
Allanah DrakeAllanah Drake
Sales Associate at The UPS StoreSales Associate at The UPS Store
Vardhan Kumar PokalaVardhan Kumar Pokala
Graduate Assistant at Clarkson UniversityGraduate Assistant at Clarkson University
Chido D KanokangaChido D Kanokanga
Accounts Clerk at Alpha Media HoldingsAccounts Clerk at Alpha Media Holdings