Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madelyne Torres

Summary

Well-organized and knowledgeable individual equipped with varied experiences in administrative and customer facing roles. Detail-oriented with strong problem-solving and communication skills to enhance client and team satisfaction. Proven reliability and willingness to learn and apply new skills quickly and efficiently, demonstrated throughout my time at San Gabriel Pomona Regional Center

Overview

7
7
years of professional experience

Work History

Receptionist

San Gabriel Pomona Regional Center
11.2023 - Current


  • Managing appointment check-ins and directing relevant information to the appropriate staff
  • Answering phone lines promptly and directing incoming calls to appropriate staff.
  • Sort, receive, and distribute mail between departments and personnel.
  • Assist internal staff with clerical needs to maximize efficiency and team productivity.


Compliance Coordinator

Best Nest Staffing
03.2022 - 09.2023
  • Communicated with clients to assess provider compliance and coordinate necessary training
  • Reviewed providers' medical records to determine actions to address risk of potential non-compliance, following up as necessary.
  • Organized and maintained records, as well as monitored all incoming documentation to ensure readiness for regular audits.
  • Identify additinal compliance requirements with all clients, and establish and enforce appropriate expectations amongst all providers.

Barista

Penny Coffee Roasters
05.2021 - 02.2022
  • Maintained bar area and operated espresso machines, grinders, and other equipment.
  • Responsible for maintaining operational standards, including independently opening and closing business and accurately balancing cash drawer.
  • Helped management keep adequate supply by completing inventory weekly.
  • Created wide variety of hot and cold drinks during high volume shifts to provide customer satisfaction.


Front of House Employee

Chick-fil-A
09.2017 - 07.2021
  • Provided customers with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • Meticulously handled POS system transactions ranging from $800-$3,000 per shift and ensuring
    accurate cash flow.
  • Operated drive through services including taking orders, handling payment, and food delivery in a prompt but friendly manner.
  • Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.

Education

Associate of Arts - Sociology

Citrus College
Glendora, CA
06.2025

Skills

  • Verbal and written communication
  • Mail handling and distribution
  • Customer and client relations
  • Service-oriented mindset
  • Multi-line telephone operation
  • Organization skills

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

San Gabriel Pomona Regional Center
11.2023 - Current

Compliance Coordinator

Best Nest Staffing
03.2022 - 09.2023

Barista

Penny Coffee Roasters
05.2021 - 02.2022

Front of House Employee

Chick-fil-A
09.2017 - 07.2021

Associate of Arts - Sociology

Citrus College

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Madelyne Torres