Madelynn Bingham
SAINT HELENS,OR
Summary
Strives to be a Hardworking employee with excellent experience with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Sherwood, OR
08.2021 - 12.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Utilized POS system to receive and process customer payments.
- Described menu items to customers and suggested appealing products.
Team Member
Chipotle Mexican Grill
Sherwood, OR
06.2021 - 12.2021
- Provided excellent customer service by listening attentively to customers' needs.
- Resolved customer complaints in an efficient manner while maintaining a positive attitude.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Shift Leader
MOD Pizza
Saint Helens, OR
01.2022 - Current
- Answered customer inquiries regarding products, services, and store policies.
- Operated cash register to process transactions quickly and accurately.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Supervised and led employees to maintain productivity and customer service levels.
- Greeted customers and provided assistance with product selection.
Teacher
Monkey Tree Learning Center
Saint Helens, OR
08.2022 - 10.2023
- Developed and implemented lesson plans based on curriculum objectives.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Created and maintained detailed records of children's health, development, attendance, and progress.
- Developed policies and procedures to ensure safety and security of the facility.
- Planned and implemented age-appropriate activities for children in order to stimulate learning and development.
- Provided guidance to staff members on how to interact with children in a positive manner.
Education
Some College (No Degree) - General Studies
Portland Community College
Portland, ORSkills
- Staff Supervision
- Creative Problem-Solving
- Drawer Assignments
- Equipment Troubleshooting
- Professional Appearance
- Strong Verbal Communication
- Sales Reporting
- POS System Operation
- Team Leadership
- Cash Handling
Certification
- CPR Certified
- First Aid Certified
- Food Handlers Certified
Affiliations
- Nanny
- Teacher
- Student
References
References available upon request.
Timeline
Teacher
Monkey Tree Learning Center
08.2022 - 10.2023
Shift Leader
MOD Pizza
01.2022 - Current
Barista
Starbucks
08.2021 - 12.2021
Team Member
Chipotle Mexican Grill
06.2021 - 12.2021
Some College (No Degree) - General Studies
Portland Community College