Madelynn Black
San Diego,CA
Summary
Innovative Brand Ambassador knowledgeable in using marketing tactics and offering well-developed sales skills. Experienced in dealing with diverse personalities and committed to listening to customer concerns and providing thorough feedback to build customer confidence. Proactive leader with strengths in communication and collaboration. Proficient in customer service and product knowledge to promote sales. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. I am a flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Lead Brand Ambassador
Stiiizy
San Diego, CA
04.2022 - Current
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Increased client profits by establishing strong brand representation through face-to-face marketing.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Provided detailed reports on promotional activities and sales results.
- Promoted positive company image through superior customer service experiences.
Guest Service Associate
European Wax Center
San Diego, CA
10.2021 - 01.2022
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Sold various products by explaining unique features and educating customers on proper application.
- Offered product and service consultations and employed upselling techniques.
Inventory Associate
Connected Cannabis Co.
Sacramento, CA
06.2020 - 07.2021
- Track inventory, conduct cycle counts and audits and resolve issues to maintain accurate records.
- Receive, check-in, and label orders delivered.
- Oversee shipping and receiving of inventory and supplies.
- Document production volume, material consumption and quality issues in Treez to keep management well-informed and support proactive planning.
- Manage weekly inventory and supply tracking, noting items requiring reorder.
Inventory Manager
Vibe By California
Sacramento
05.2018 - 04.2020
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Managed day-to-day shipping and receiving, typically overseeing more than 10 packages in 24-hour period.
- Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances.
- Managed vendor relationships to support supply chain and maintain product quality.
- Planned stock quantities according to marketplace demand and sales forecasts.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Farmer's Market Manager
Pure Honey
Davis, CA
08.2016 - 12.2018
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
- Stayed up to date on inventories, supplies and customer orders.
- Followed up with recent sales customers to establish working relationships and brand loyalty.
- Organized and loaded product shipments and boxes.
- Negotiated sales prices with potential buyers to elicit best profit margins for company.
- Sold products and developed new connections with companies.
- Provided private labels for businesses wanting to sell our product.
Education
BBA - Marketing
The University of Arizona Global Campus
San Diego, CA06.2023
Associate of Science - Marketing
Folsom Lake College
Folsom, CA12.2020
Skills
- Sales
- Supply ordering
- Optimal storage organization
- Inventory tracking proficiency
- Merchandising expertise
- Market understanding
- Product and service knowledge
- Customer buying habits
- On-site product demonstrations
- Customer retention abilities
- Business development
- Product management and pricing
Timeline
Lead Brand Ambassador
Stiiizy
04.2022 - Current
Guest Service Associate
European Wax Center
10.2021 - 01.2022
Inventory Associate
Connected Cannabis Co.
06.2020 - 07.2021
Inventory Manager
Vibe By California
05.2018 - 04.2020
Farmer's Market Manager
Pure Honey
08.2016 - 12.2018
BBA - Marketing
The University of Arizona Global Campus
Associate of Science - Marketing
Folsom Lake College
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