MADELYNN DREW
Maple Valley ,WA
Summary
Focused Proactive and driven professional with exemplary prospecting and [Skill] skills. Demonstrated enthusiasm in penetrating new markets and building lucrative partnerships. Provides consistent follow-up post-sale and offers expertise in issue resolution and [Type] troubleshooting. Hardworking Advocate working diligently on behalf of the homeless populations to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Caring and skilled case manager passionate about positively impacting programs and helping participants by providing expert support. Familiar with housing case management and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Passionate housing case manager motivated to positively impact individuals with knowledgeable and caring legal support. Never shies away from assignments and always goes beyond requirements to make lasting difference. Offers excellent multitasking and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Case Management and Advocate
Catholic Community Service
09.2020 - Current
- My job is to find shelter and/or housing for homeless and provide case management for their needs
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Answered telephone and coordinated meetings and conferences.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Enhanced client self-sufficiency through coordination of relevant community resources and services.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing the quality of care provided.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital settings.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Home Health CNA
Consumer Direct Care Network WA
04.2020 - Current
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
- Maintained accurate records of patients'' progress, appointments, and medications for efficient care coordination among healthcare providers.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Private Duty Caregiver
2020 S 360th St
04.2011 - Current
- I take care of quadriplegic people that want to go home with traumatic brain injuries I go in the home and provide nursing.
- Improved client''s quality of life by providing compassionate and personalized care in their homes.
- Enhanced the well-being of patients through effective communication, active listening, and empathy.
- Administered medications and monitored vital signs for accurate health records and timely reporting to medical professionals.
- Assisted clients with daily living activities such as grooming, bathing, dressing, and feeding for increased comfort and independence.
- Collaborated with healthcare team members to develop individualized care plans focused on meeting clients'' specific needs.
- Implemented therapeutic interventions to promote physical and emotional healing for clients recovering from illness or injury.
- Provided emotional support and companionship for clients experiencing social isolation or depression.
- Maintained a clean, organized, and hazard-free environment to ensure client safety at home.
- Coordinated appointments and transportation services for clients requiring medical or personal visits outside the home.
- Utilized adaptive equipment to facilitate safe transfers and mobility for clients with physical limitations.
Front Desk Agent Concierge
WoodSpring Suites Seattle Tukwila
10.2019 - 07.2020
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Education
Nursing - Certified nursing assistant - Nursing
Metropolitan Community College - Longview - Lee's Summit, MO
Lee's Summit, MO01.2010
High School Diploma -
Westport High School
Kansas City, MO01.1995
Skills
- Gifted
- Self-motivated individual offering excellent skills in guest relations and upselling products and services Engaging [Job Title] with ability to articulate and help customers make menu choices Pursuing similar position where skills in issue resolution will be embraced
- Skilled in [Software]
- Inspection reviews
- Policies and procedures
- Conflict resolution
- Data entry
- Reservations management
- Extremely organized
- Strong verbal communication
- Guest accommodations
- Policy Development
- Mediation
- Document Review
- Document filing
- Mentorship
- Risk Mitigation
- Resource Management
- Conflict Resolution
- Client Representation and Advisement
Timeline
Case Management and Advocate
Catholic Community Service
09.2020 - Current
Home Health CNA
Consumer Direct Care Network WA
04.2020 - Current
Front Desk Agent Concierge
WoodSpring Suites Seattle Tukwila
10.2019 - 07.2020
Private Duty Caregiver
2020 S 360th St
04.2011 - Current
Nursing - Certified nursing assistant - Nursing
Metropolitan Community College - Longview - Lee's Summit, MO
High School Diploma -
Westport High School
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