Madelynn Holtzclaw
Grand Haven
Summary
Dedicated and compassionate Human Services professional with experience supporting individuals and families affected by trauma and domestic violence. Skilled in trauma-informed care, crisis intervention, advocacy, safety planning and community outreach. Recognized for building strong, trusting relationships with clients and empowering them to achieve safety, stability, and personal growth. Demonstrate leadership abilities through mentoring, collaboration, problem-solving, and coordinating services to ensure positive client outcomes. Known for professionalism, sound judgement, and ability to lead with empathy while being committed to supporting people who are experiencing challenges and complex situations.
Overview
9
9
years of professional experience
Work History
Domestic Violence Informed Parenting Support Work
Catholic Charities West Michigan
Muskegon, MI
06.2023 - Current
- Demonstrated respect, friendliness, and willingness to help whenever needed.
- Worked flexible hours across evening and weekends.
- Used critical thinking to break down problems, evaluate solutions, make decisions, and utilize community resources.
- Provide trauma-informed advocacy and support services to both survivors and perpetrators of domestic violence in a community and home base setting.
- Educate clients on the dynamics of power and control, healthy relationships, fair fighting rules, and the impact of domestic violence on children and families.
- Assist in building safety plans to reduce risk and enhance safety.
- Maintain ongoing case management with referring workers, client, and other services.
- Receive referrals for new cases.
- Collaborate with community agencies to advocate for client needs.
- Document all interactions with client, referring worker, DVIPSP supervisor and other service workers while maintaining proper confidentiality.
Assembly Line Worker
School Zone Publishing
Grand Haven, MI
10.2017 - 05.2023
- Repetitive labeling, shrink wrapping, and packaging of products with team members
- Ability to interpret work orders and shipping functions
- Performs in a fast pace work environment built on team work and leadership
- Lifting, pulling, pushing, and inspecting capability with little break time
- Performs quality checks of products before packaging
- Maintains a clean work area and accurate inventory
- Team building exercises
- Conducted routine equipment inspections to maintain operational efficiency.
- Assisted in inventory management, ensuring adequate supplies for assembly tasks.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Quality Control Inspector
Transfer Tool Products
Grand Haven, MI
04.2017 - 10.2017
- Performing quality control checks on parts produced
- Weighing and packaging products after inspected
- Stocking up all products used to weigh, package, and check parts
- Use of vacuum seal to properly ship international products
- Daily cleaning of work environment and inventory of good and bad product
Education
Bachelor's degree - Criminal Justice
Baker College
Owosso, MI12-2024
High school diploma - undefined
Spring Lake High School
Spring Lake, MI05-2012
Skills
- Writing Skills
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Computer skills
- Critical thinking
- Active listening
- Organization and time management
Languages
English - Expert
Spanish - Beginner
Timeline
Domestic Violence Informed Parenting Support Work
Catholic Charities West Michigan
06.2023 - Current
Assembly Line Worker
School Zone Publishing
10.2017 - 05.2023
Quality Control Inspector
Transfer Tool Products
04.2017 - 10.2017
High school diploma - undefined
Spring Lake High School
Bachelor's degree - Criminal Justice
Baker College