MADELYNN HUTCHISON
Berryville,VA
Summary
First and foremost, I wanted to share my deepest excitement for this position. I believe I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with our members. I am motivated to maintain member satisfaction and I am looking to contribute to company success. I feel I specialize in quality service when conversing with our members and articulate, energetic and results-oriented with exemplary passion for developing relationships, networking while growing and developing in my field.
Overview
5
5
years of professional experience
Work History
Contractor-Contact Center
Navy Federal Credit Union (Tential)
Winchester
05.2024 - Current
- I provide member service over the phone, assisting with questions, troubleshooting, and resolution for our members to ensure a great service experience.
- I have developed knowledgeable skills that coincide with Navy Federal's products, accounts, and services that allow me to best assist members in many situations.
- I am familiar with high call volumes, and adapt well to new technologies and procedures presented on a daily basis.
- I effectively assist to the best of my abilities to make sure our members get the best experience possible when contacting the call center.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Office Staff
High Desert Physical Rehab
Twentynine Palms, CA
11.2022 - 04.2024
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
Front Desk Associate
Total Fitness Gym
Twentynine Palms, CA
04.2022 - 11.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Team Member
Chick-fil-A
Winchester, VA
05.2019 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Clarke County High School
Berryville, VA05.2021
Skills
- Obtains a strong work ethic
- Professional communication skills
- Organization skills
- Adaptive skills
- Reliable
- Ambitious & Goal Oriented
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Professional telephone demeanor
Timeline
Contractor-Contact Center
Navy Federal Credit Union (Tential)
05.2024 - Current
Office Staff
High Desert Physical Rehab
11.2022 - 04.2024
Front Desk Associate
Total Fitness Gym
04.2022 - 11.2022
Team Member
Chick-fil-A
05.2019 - 10.2021
High School Diploma -
Clarke County High School