MADELYNN HUTCHISON
Berryville,VA
Summary
First and foremost, I wanted to share my deepest excitement for this position. I believe I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with our members. I am motivated to maintain member satisfaction and I am looking to contribute to company success. I feel I specialize in quality service when conversing with our members and articulate, energetic and results-oriented with exemplary passion for developing relationships, networking while growing and developing in my field.
Overview
5
5
years of professional experience
Work History
Contractor-Contact Center
Navy Federal Credit Union (Tential)
2024.05 - Current
- I provide member service over the phone, assisting with questions, troubleshooting, and resolution for our members to ensure a great service experience.
- I have developed knowledgeable skills that coincide with Navy Federal's products, accounts, and services that allow me to best assist members in many situations.
- I am familiar with high call volumes, and adapt well to new technologies and procedures presented on a daily basis.
- I effectively assist to the best of my abilities to make sure our members get the best experience possible when contacting the call center.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Office Staff
High Desert Physical Rehab
2022.11 - 2024.04
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
Front Desk Associate
Total Fitness Gym
2022.04 - 2022.11
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Team Member
Chick-fil-A
2019.05 - 2021.10
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Clarke County High School
Berryville, VA05.2021
Skills
- Obtains a strong work ethic
- Professional communication skills
- Organization skills
- Adaptive skills
- Reliable
- Ambitious & Goal Oriented
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Professional telephone demeanor
Timeline
Contractor-Contact Center
Navy Federal Credit Union (Tential)
2024.05 - Current
Office Staff
High Desert Physical Rehab
2022.11 - 2024.04
Front Desk Associate
Total Fitness Gym
2022.04 - 2022.11
Team Member
Chick-fil-A
2019.05 - 2021.10
High School Diploma -
Clarke County High School
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