Madelynn Kelley
Clute,TX
Summary
I am skilled in analyzing market trends and customer preferences to develop targeted marketing strategies. My experience includes conducting comprehensive market research, interpreting data to inform business decisions, and crafting effective marketing campaigns. My strengths lie in analytical problem-solving, communication of complex information in understandable terms, and adaptability to rapidly changing market conditions. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Sales and Events Marketing Assistant Manager
The Palm Restaurant
Houston, TX
03.2024 - Current
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
- Organized promotional events, including scheduling speakers and coordinating activities.
- Developed and maintained relationships with key stakeholders in the industry.
- Provided administrative support to the Marketing Manager on a daily basis.
- Analyzed competitor activity to inform strategic decisions about pricing and positioning of products and services.
Apparel Associate
Academy Sports Outdoors
Lake Jackson, TX
06.2023 - 01.2024
- Assisted customers with selecting apparel items that suited their needs and preferences.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Maintained a clean and organized work area at all times.
- Processed returns and exchanges in accordance with company policy.
- Stocked shelves with newly arrived merchandise according to store guidelines.
- Adhered to loss prevention policies while processing customer purchases.
- Replenished merchandise on sales floor as needed throughout the day.
- Identified potential theft by monitoring suspicious activity in the store.
- Organized promotional displays for seasonal events such as holiday sales.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Greeted customers promptly to engage and assist with apparel needs.
- Greeted customers to determine wants or needs.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
Education
High School Diploma -
Angleton High School
Angleton, TX05-2023
Skills
- Meeting Support
- Records coordination
- Report creation
- Customer Service
- Meeting Preparation
- Performance Analysis
- Event Coordination
- Scheduling
- Time Management
- Administrative assistance
- Event Planning
- Marketing
- Schedule Management
Affiliations
- I am apart of National Association of Catering and Events
- I am also apart of Chi Omega here on campus
Timeline
Sales and Events Marketing Assistant Manager
The Palm Restaurant
03.2024 - Current
Apparel Associate
Academy Sports Outdoors
06.2023 - 01.2024
High School Diploma -
Angleton High School
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