Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Madelynn Romine

Meridian,ID

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Beans and Brews Franchise General Manager

Ridley's Family Market
Kuna, Idaho
01.2024 - Current
  • Memorized an extensive range of drinks and drink modifications offered by Beans and Brews.
  • Prepared food and beverages with speed and precision to meet Beans and Brews' service time standards.
  • Enhanced customer loyalty through efficient service and engaging interactions, achieving high levels of customer satisfaction.
  • Following and enforcing Beans and Brews company franchise standards.
  • Delegating tasks, enhancing team efficiency.
  • Staffing management - Interviewing, hiring, onboarding training, and schedule writing to hit labor goals
  • Maintained accuracy in recording invoice and purchase report data.
  • Preformed inventory every six weeks.
  • Participated in bi-weekly sales, customer scoring, and performance meetings.
  • Communicating areas that we are doing well in and areas we can improve in to my team.
  • Creating a work environment that is fun, motivating, and encouraging for my team.

Starbucks Licensed Department Manager

Ridleys Family Market
Kuna, ID
12.2021 - 12.2023
  • Created repeat customer through conversations and quick service.
  • Achieved high levels of customer satisfaction by ensuring all customers received the Starbucks experience.
  • Created a work environment that is fun, motivating, and encouraging for my team!
  • Preformed ordering and department freight management followed by recording invoice and purchase report information.
  • Attended period planning visits with brand district managers.
  • Presented in monthly sales, customer scoring, and performance meetings.
  • Filling out weekly clean safe ready forms along with monthly food safety assessments on my store.
  • Managed upkeep and repair of espresso machines, brewing machines, and ovens.
  • Preformed price checks.
  • Set up sales, promotions, and launches.
  • Ensuring labor, inventory, and sales goals were being hit on a weekly, monthly, and annual basis. Ended my last period with a 54% percent profit for the six moth period.

Starbucks Barista Trainer

Ridley's Family Markey
Kuna, ID
11.2021 - 12.2021
  • Walking through Starbucks training material with newly hired baristas.
  • Teaching drink making and food preparing routines.
  • Teaching drink sequencing (a process Starbucks has created for working on multiple drinks at the same time to provide quicker service to customers during rushes.)
  • Creating an encouraging and motivating learning environment.
  • Instructing new hires on exceptions when interacting with customers.
  • Teaching POS systems functions.

Starbucks Barista

Ridley's Family Market
Kuna, ID
06.2021 - 11.2021
  • Memorizing the large variety of drinks and drink modifications that Starbucks provides to its customers.
  • Drink Sequencing (a process Starbucks has created for working on multiple drinks at the same time to provide quicker service to customers during rushes.)
  • Making food and drinks quickly and accurately to meet Starbucks service time requirements.
  • Established customer relationships through order fulfillment.
  • Delivered the Starbucks experience, ensuring customer satisfaction.
  • Upselling and informing customers about our product.
  • Working POS system - applying discounts, returns, and ringing up any add on to drinks and food.
  • Preforming opening and closing shifts.
  • Maintaining a clean work environment.
  • Following company routines to ensure consistency.

Education

Cole Valley
Meridian, ID

Skills

  • Reliable
  • Communication
  • Teamwork
  • Follow though
  • Service Quality
  • Thorough and accurate
  • Customer experiences and relations
  • Business Development
  • Leadership
  • Staff Supervision and Training
  • Departmental Operations Management
  • Staff Development and Management

Certification

  • ServSafe Certification
  • Food Handlers Permit

Accomplishments

  • Licensed Department Manager of The Year Award

References

References available upon request.

Timeline

Beans and Brews Franchise General Manager

Ridley's Family Market
01.2024 - Current

Starbucks Licensed Department Manager

Ridleys Family Market
12.2021 - 12.2023

Starbucks Barista Trainer

Ridley's Family Markey
11.2021 - 12.2021

Starbucks Barista

Ridley's Family Market
06.2021 - 11.2021

Cole Valley

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Madelynn Romine