Madelynn Stokes
Charlotte,NC
Summary
Resilient Customer Service Specialist with 4+ years of experience, diligent attention to detail, and hardworking nature. Seeking a full-time position in Operations and Customer Service.
Overview
2
2
years of professional experience
Work History
Customer Service Leader
Food Lion
High Point/Charlotte, NC
03.2022 - Current
- Exceed service goals while positively engaging with customers; train new employees on best practices and customer service; maintain organization throughout front-end
- Efficiently manage all sales and resolve complications related to subsidy programs; process money orders, Western Union, NC Education Lottery, and returns at Customer Service
Lead Caterer
Undergrads
Charlotte, NC
08.2021 - Current
- Lead team of 5-20 Undergrads caterers per event to assist with catering of contracted events including weddings, galas, rehearsal dinners, gallery openings, and mega events; promoted from entry-level member to one of the lead caterers of 500 employees within 1 month
- Provide high level of food and customer service throughout setting up venue, passing hors d’oeuvres, running buffets, leading plated sections, cutting cake, and breaking down the venue
- Remain calm in a fast-paced environment and high-stress situations that arose while continuing to provide the client with a lasting positive experience
HPU Resident Assistant
High Point University
High Point, NC
06.2022 - 05.2023
- Assisted with administrative office tasks in Residence Life through tabling, organizing residence halls, and key audits
- Independently responded to residents’ needs through programming (creating, planning, and operating events), care checks, incident reports, mediations, conduct violations, and emergencies; filed all developments in Residence Life
Event Planning Intern
Jalloh’s Upright Services
Greensboro, NC
08.2022 - 11.2022
- Coordinated annual international gala for 150 people; showcased global diversity and international equality and healing throughout; led set-up as well as day-of operations while managing a team of 8 volunteers to reduce operating fees; developed budgetary documents to keep financial records while minimizing costs and initiating creative revenue builders
- Communicated and networked via phone and email with approximately 250 event constituents from sponsors to vendors and attendees; designed marketing graphics; oversaw registration through online and in-person formats
Education
B.A. - Event Management
High Point University
05.2023
Skills
- Customer Service
- Attention to Detail
- Resourceful and Perseverant
- Team-Oriented Independent Learner
- MS Office and Qualtrics
www.linkedin.com/in/maddievstokes
Timeline
Event Planning Intern
Jalloh’s Upright Services
08.2022 - 11.2022
HPU Resident Assistant
High Point University
06.2022 - 05.2023
Customer Service Leader
Food Lion
03.2022 - Current
Lead Caterer
Undergrads
08.2021 - Current
B.A. - Event Management
High Point University
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