Madelynn Thomas
Lake Charles,LA
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Golden Nugget Casino
09.2022 - 12.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Dillard's
03.2020 - 09.2022
- Assisted customers with product selection, sizing, and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices, and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color, or style.
- Handle customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Front Desk Receptionist
Lauberge Casino
03.2021 - 05.2022
- Greeted customers warmly and made them feel welcomed.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Preformed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards. checks, and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Westlake High
Westlake, LASkills
- Exceptional customer service
- Problem Resolution
- Calm Under Pressure
- Microsoft Office
- Active Listening
- Critical Thinking
- Computer Skillse
- Time Management
- Multitasking
- File organization
- Attention to detail
- Listening skills
- Data entry
- Office organization
- Filing
Timeline
Server/Bartender
Golden Nugget Casino
09.2022 - 12.2024
Front Desk Receptionist
Lauberge Casino
03.2021 - 05.2022
Sales Associate
Dillard's
03.2020 - 09.2022
High School Diploma -
Westlake High
Similar Profiles
Brayden PohlmanBrayden Pohlman
Fitness Center Operations Manager Intern at Golden Nugget Atlantic City Hotel, Casino & MarinaFitness Center Operations Manager Intern at Golden Nugget Atlantic City Hotel, Casino & Marina
Tionne CormierTionne Cormier
Dual Rate Table Games Dealer at Golden Nugget CasinoDual Rate Table Games Dealer at Golden Nugget Casino
Kieran KerriganKieran Kerrigan
Banquet Food Server at Golden Nugget CasinoBanquet Food Server at Golden Nugget Casino