Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madelynn Torres

Mesquite,United States

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Animal Services Officer

City Of Plano
Plano, TX
06.2022 - Current
  • Responded to animal control related calls and complaints from the public.
  • Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
  • Assisted in the capture of stray animals using humane trapping techniques.
  • Documented all activities in computerized records management system.
  • Maintained detailed reports on captured animals, including species, breed, color, sex and age.
  • Inspected premises for compliance with state laws and regulations concerning animal care and welfare.
  • Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
  • Enforced licensing requirements for pets within city limits.
  • Performed euthanasia when necessary according to established guidelines.
  • Advised citizens on wildlife issues such as raccoon removal or bat infestations.
  • Attended court hearings regarding alleged violations of animal control laws.
  • Facilitated adoptions at local shelters or other rescue organizations.

Animal Services Officer

City Of Mesquite
Mesquite, TX
08.2021 - 06.2022
  • Collaborated with team members to identify and accomplish agency objectives.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Used investigative sources to gather information related to animal-related complaints and issues.
  • Responded to 10-20 calls per day pertaining to animal control issues in local communities.
  • Answered public inquiries, regarding animal control operations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Restrained wild animals and livestock to prevent escape or capture for return to holding areas.

Server

Shenaniganz Entertainment Center
Rockwall, TX
11.2019 - 08.2021
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.

Cashier

Academy Sports and Outdoors
Rockwall, TX
01.2018 - 11.2019
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.

Hardlines Team Member

Target
Rockwall, TX
10.2018 - 01.2019
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Fast Food Team Member

Braums Ice Cream And Dairy
Rockwall, TX
04.2015 - 01.2018
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Worked with teammates and openly invited coaching from management team.
  • Prepared items according to written or verbal orders, working on several different orders.
  • Completed opening, closing and shift change tasks by following company guidelines.

Education

High School Diploma -

Rockwall High School
Rockwall, TX
06.2017

Skills

  • Community outreach
  • Research and facts collecting
  • Organizational skills
  • Conflict resolution
  • Calm Under Pressure
  • Well-Trained in Chameleon and PetPoint

Certification

  • Zoonosis Control, Texas Department of State Health Services - 2021
  • Euthanasia, TACTICAL (Texas Animal Control Training Institute) - 2021
  • Stress Management and Compassion Fatigue, TACTICAL (Texas Animal Control Training Institute) - 2022
  • Animal Cruelty Investigator, TACTICAL (Texas Animal Control Training Institute) - 2023
  • Texas Unites for Animals Conference (14 Certified Credit Hours) - 2024

Timeline

Animal Services Officer

City Of Plano
06.2022 - Current

Animal Services Officer

City Of Mesquite
08.2021 - 06.2022

Server

Shenaniganz Entertainment Center
11.2019 - 08.2021

Hardlines Team Member

Target
10.2018 - 01.2019

Cashier

Academy Sports and Outdoors
01.2018 - 11.2019

Fast Food Team Member

Braums Ice Cream And Dairy
04.2015 - 01.2018

High School Diploma -

Rockwall High School

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Madelynn Torres