Hi, I’m
Madelynn Zervas
Toledo,OH
Summary
Dedicated and dynamic professional with a proven track record at Kroger, enhancing customer satisfaction through efficient item location and courteous service. Excelled in teamwork and store maintenance, significantly contributing to a well-organized and welcoming shopping environment. Skilled in product rotation and maintaining displays, adept at addressing customer needs with prompt and effective solutions.
Overview
2
years of professional experience
1
Certification
Work History
Kroger
Courtesy/Grocery Store Clerk
07.2022 - Current
Job overview
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Removed trash, swept, and mopped floors for professional appearance.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
Whitmer High SchoolToledo, OH
No Degree from Engineering
05-2025
University Overview
- Honor Roll [2015-2025]
- Dean's List [2015-2025]
- Music Private Lesson Scholarship Recipient
- Governor's Merit Scholarship Recipient
- Completed AP course in AP Language & Composition
- Relevant Coursework: Engineering & Computer Science
- 4.0 GPA
- Ranked in Top 0.015% of class
- National Honors Society Member
- National Technical Honors Society Member
- Mu Alpha Theta Member
- summa cum laude graduate
- Awarded Superintendent Awards 2015-2024
Skills
- Stocking shelves
- Maintaining displays
- Store maintenance
- Product rotation
- Bagging groceries
- Price verification
- Crate breakdown
- Team contribution
- Heavy lifting
- Cleanliness and sanitation
- Collecting carts
Certification
OSHA10
Languages
German
Elementary
Greek
Elementary
English
Native or Bilingual
Software
Inventor
Revit
OnShape
Interests
- Robotics
- Engineering
- Astronomy
- Planetary Exploration
- Computer Science
- Physics
Timeline
Courtesy/Grocery Store Clerk
Kroger
07.2022 - Current
Whitmer High School
No Degree from Engineering
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