Madelynne Johns
Kingsley
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
2
2
years of professional experience
Work History
TC Watersports Associate
TC Watersports
Traverse City
05.2024 - 08.2024
- Analyzed financial data to identify trends and areas for improvement.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Provided customer service support for inquiries, complaints, and returns.
- Prepared merchandise for purchase or rental.
- Computed purchases and received and processed cash or credit payment.
- Operated equipment such as scanners and scales correctly during checkout process.
- Answered customer inquiries regarding product features, pricing, and availability.
- Described merchandise and explained use, operation and care.
Server/Dishwasher
Oakwood Proper Burgers
Traverse City
05.2023 - 02.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees on restaurant procedures and plating techniques.
Sales Associate
Old Navy
Traverse City
05.2022 - 08.2022
- Used technology resources to assist customers in locating and selecting items.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers and provided exceptional customer service.
- Received and displayed product shipments on store retail shelves upon delivery.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Prepared merchandise for purchase or rental.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
Bachelor of Science - Psychology
Grand Valley State University
Allendale, MI05-2027
High School Diploma -
Kingsley High School
Kingsley, MI06-2023
Skills
- Customer service
- Effective communication
- Time management
- Flexible hours
- Retail Sales Experience
- Sales proficiency
- Team collaboration
- Problem solving
Timeline
TC Watersports Associate
TC Watersports
05.2024 - 08.2024
Server/Dishwasher
Oakwood Proper Burgers
05.2023 - 02.2024
Sales Associate
Old Navy
05.2022 - 08.2022
Bachelor of Science - Psychology
Grand Valley State University
High School Diploma -
Kingsley High School
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