Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Preference
Timeline
Generic

Madelynne Mobley

Fairfield,OH

Summary

Dynamic Front Desk Agent with a proven track record, excelling in customer service and problem-solving. Skilled in maintaining accurate guest records and resolving issues swiftly, enhancing guest satisfaction. Contributing a welcoming atmosphere and fostering repeat visits. Strong time management and hospitality service expertise.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Front Desk Agent

Aloft Hotel
07.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Front Desk Agent

Avid Hotel
01.2024 - 07.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Promoted hotel amenities and services to guests, enhancing their stay.

Team Leader

Chick-fil-A
08.2021 - 09.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Education

Esthetician Certificate of Completion - Esthetics

Aveda Institute
Columbus, OH
07-2025

Skills

  • Skin analysis
  • Product knowledge
  • Facial treatments
  • Customer service
  • Sales techniques
  • Client consultation
  • Time management
  • Problem-solving skills
  • Hospitality service expertise
  • Guest accommodations
  • Credit and cash payments
  • Training and mentoring

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
  • Received a job promotion within 5 months of hire date due to outstanding performance.
  • Resolved product issue through consumer testing.
  • Supervised team of 6 staff members.

Certification

  • CPR Certification - American Heart Association or Red Cross.
  • Automated External Defibrillator (AED) Use Certification - American Heart Association or Red Cross.
  • First Aid Certification - American Red Cross or St John Ambulance.

Languages

Spanish
Limited Working
English
Native or Bilingual

Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Career advancementPaid time off4-day work week

Timeline

Front Desk Agent

Aloft Hotel
07.2024 - Current

Front Desk Agent

Avid Hotel
01.2024 - 07.2024

Team Leader

Chick-fil-A
08.2021 - 09.2023

Esthetician Certificate of Completion - Esthetics

Aveda Institute

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Madelynne Mobley