Madelynne Prince
Piedmont,SC
Summary
Dynamic customer service professional with a proven track record at John Hancock Investment Management. Skilled in account maintenance and fraud prevention, I excel in educating clients on retirement accounts while fostering open communication among team members. My ability to build rapport has consistently driven repeat business and enhanced customer satisfaction. I was promoted within my job role three times in one year. I maintained high customer ratings on platform Medallia showcasing my expectional customer service skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
John Hancock Investment Management
11.2021 - Current
- Display strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training,
Server
Barley's Taproom & Pizzeria
08.2021 - 11.2021
- Provided exceptional service to volume of daily customers.
- Informed customers of daily specials and signature menu items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
McGee's Irish Pub
11.2020 - 08.2021
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with customers to determine satisfactions with meals, promptly taking action to correct problems.
Education
No Degree - Chemistry
Tri-County Technical College
Pendleton, SCSkills
- Account maintenance which includes exchanges, withdrawals and purchases of high dollar amounts,
- Educate customers on retirement accounts
- Work with financial advisors
- Assist shareholders to navigate paperwork
- Assist beneficiaries to transfer accounts
- Assist in transfers from IRA's and non retirement accounts to other financial institutions
- Highly trained in fraud prevention for shareholders accounts
Timeline
Customer Service Representative
John Hancock Investment Management
11.2021 - Current
Server
Barley's Taproom & Pizzeria
08.2021 - 11.2021
Server
McGee's Irish Pub
11.2020 - 08.2021
No Degree - Chemistry
Tri-County Technical College
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