Madelynne Smith
Medina,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
The UPS Store
03.2021 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Answering and directing customer phone calls.
- Knowledge in Microsoft Word, Excel, PowerPoint, Teams, and Publisher.
- Additional services such as printing, notarizing documents, faxing, scanning, passport photos, and mailbox services.
Care Taker
Babysitting / Nannying
01.2015 - 12.2021
- Maintained communication with parents and child throughout the day.
- Reliability to be available when needed.
- Maintained an organized schedule while balancing time management of the day and daily activities.
- Attentive to detail while multitasking.
- Applied problem solving skills.
Associate
Marshalls
10.2016 - 04.2021
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed customer relations through communication and helpful interactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services and helped locate merchandise.
- Managed efficient cash register operations.
- Knowledge of the store credit card and informing all customers on its benefits.
- Skills on performing inventory.
- Unloading, organizing, and stocking product once it comes off the truck.
Education
Master of Arts - English
University of Akron
Akron, OH05.2025
Bachelor of Arts - English
University of Akron
Akron, OH12.2022
Skills
- Computer Skills
- Money Handling
- Retail Operations
- Customer Relations
- Good Judgment
- Adaptable and Flexible
- POS Systems
- Team Collaboration
- Leadership
Certification
- Notary Public
Languages
American Sign Language
Limited Working
Timeline
Assistant Manager
The UPS Store
03.2021 - Current
Associate
Marshalls
10.2016 - 04.2021
Care Taker
Babysitting / Nannying
01.2015 - 12.2021
Master of Arts - English
University of Akron
Bachelor of Arts - English
University of Akron
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