Madelynn 'Mae' Gall
Niceville,FL
Summary
Dynamic Sales Associate with proven expertise in upselling and exceptional customer service, honed at Victoria's Secret & PINK. Skilled in strategic planning and retail loss prevention, consistently achieving sales goals through outstanding interpersonal skills and product knowledge. Demonstrates a goal-oriented approach and an outgoing personality, significantly enhancing customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
Destin, FLORIDA
06.2024 - 09.2025
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Demonstrated product features and benefits for customers' needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed credit card transactions quickly and securely.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer complaints in a professional manner.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Niceville Senior High School
Niceville, FL05-2024
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Sales trends
- Exceptional customer service
- Strategic planning
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Goal tracking
- Calm demeanor
Affiliations
- I am on the track team at university of rhode island
- I play guitar and piano and sing
- I am a highly driven individual and keep my academics my top priority
Languages
ASL
Limited
Timeline
Sales Associate
Victoria's Secret & PINK
06.2024 - 09.2025
High School Diploma -
Niceville Senior High School
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