Madesha Hampton
Customer Service Agent
Alton,IL
Summary
Dynamic Station Trainer at Southwest Airlines with a proven track record in enhancing training efficiency and employee retention through customized materials and ongoing support. Expert in motivation techniques and task delegation, I excel in creating engaging learning environments and improving productivity. Skilled in feedback delivery, fostering a culture of continuous improvement.
Overview
25
25
years of professional experience
Work History
Station Trainer
Southwest Airlines
01.2003 - Current
- Developed customized training materials tailored to specific new hires needs, improving overall efficiency.
- Created a learning culture within the organization by promoting continued education opportunities both internally and externally
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity. I used the four Learning Styles Visual, Auditory, Read/Write, and Kinesthetics.
- Increased retention rates by providing ongoing coaching and support for employees struggling with job tasks. I always give homework.
- I am the FIRST and only remaining station trainer since it's inception.
Youth Group Teacher
St. Louis Christian Center
01.2000 - 01.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Bachelor of Science - International Business
Oral Roberts University
Tulsa, OK 05.2001 -
Skills
Motivation Techniques
Timeline
Station Trainer
Southwest Airlines
01.2003 - Current
Bachelor of Science - International Business
Oral Roberts University
05.2001 -
Youth Group Teacher
St. Louis Christian Center
01.2000 - 01.2018