Mahmood Hamood
Sanaa
Summary
Proficient IT Network Engineer offering more than 6 years of experience in helpdesk operations, network maintenance and Ebdasoft Syetem support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Firewall Assistant
Alakwaa Exchange Company
09.2020 - Current
- Installed firewall policies and roles.
- Established VPN Tunnels between branch office and headquarter.
- Identify firewall ports required and allow them through control process.
- Enabled IPS/IDS, Anti-Bot, Anti-virus, Application, URL filtering blades and work on them.
- Perform technical assessment of any non-well defined or complex firewall change requests prior to implementation.
IT Network Engineer
Alakwaa Exchange Company
09.2017 - 11.2021
- Initiated and managed network test facilities to verify network hardness and resilience.
- Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
- Created VPN infrastructure for Branches workers, allowing for secure remote connections.
- Managed the server of the System for 24x7 operation.
- Managed the group network facilities (Firewall, routers, switches, wired/Wireless LAN).
- Trouble-shooting and upgraded all the PC, laptops, HP Network printers.
- Redesigned the IT/network infrastructure, including the VOIP, LAN, Routers/Switches, VPN, IP Camara, to meet the critical requirements of redundancy/high performance for trading, adjusting and troubleshooting all the PCs and servers.
- Configured the IP telephony (Yalink, Yastear IP-PBX , SIP VOIP, LAN/Wireless LAN, Call Plan/Voicemail)
IT Manager
Alakwaa Exchange Company
11.2021 - Current
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Built, customized and repaired technology based on staff requests.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Wrote policy, procedure and manuals governing internal IT use.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes.
IT Administrator
Aldoha Exchange Company
10.2016 - 02.2017
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Developed multi-site IT execution strategies, aligning work orders at 10 locations to effectively align available resources with historical service data.
- Designed staffing plans for newly opened locations, organizing hiring and training scenarios to verify availability of all necessary competencies at each facility.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
IT Support Specialist
Ebdasoft Company
05.2016 - 09.2016
- Provided technical support to clients.
- Translated complex technical issues into digestible language for nontechnical users.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Integrated Salesforce CRM and other customer relationship management software into support operations.
Education
Bachelor's - Computer Networking
01.2014
Diploma - English Language
01.2010
High School - undefined
01.2009
Skills
- Problem Solving
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
- Leadership
Certification
- 2024, CEH - CompTIA Linux+ and Security+
- 2023, NIS4 SecurWay
- 2022, Yeastar Certified Technician
- 2021, CSFPC - Cyber Security Foundation Professional Certificate
- 2021, Intro To Cyber Security - Cisco Network Academy
- 2020, NSE1 - Fortinet Network Security Associate
- 2019, MSSQL Server
- 2014, A+
- 2014, CCNA
- 2014, MCSA
Timeline
IT Manager - Alakwaa Exchange Company
11.2021 - Current
Firewall Assistant - Alakwaa Exchange Company
09.2020 - Current
IT Network Engineer - Alakwaa Exchange Company
09.2017 - 11.2021
IT Administrator - Aldoha Exchange Company
10.2016 - 02.2017
IT Support Specialist - Ebdasoft Company
05.2016 - 09.2016
Sana'a Community College (SCC) - Bachelor's, Computer Networking
British Center - Diploma, English Language
Alsheikh Gamal Aldin - High School,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
- Title: IT NETWORK ENGINEER
- ID Number: 739798887-774556554