MADHAN KUMAAR.VM
Coimbatore,India
Summary
Managing a debt recovery company with 5-6 subordinates to support banks to deal with clients in a more efficient way. Proactive and meticulous in client recovery with over 15 years of experience in client facing roles.
Overview
24
24
years of professional experience
Work History
Resolution Agent
State Bank of India, SBI
01.2009 - Current
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation as per SOP for seamless operations within the agency and bank.
- De-escalated and resolved complaints with polite ,professional service and alternate suggestions.
- Presented feedback to management on service improvement areas.
- Assigning clients to subordinates and maintaining the communication between the company and bank for timely debt recovery.
Organizer
PNK SRT pvt ltd
01.2005 - 01.2007
Coordinator
Ammarun Foundry
01.2001 - 01.2004
Education
Foundation Course of Psychology -
Annamalai University
Chidambaram, Tamil Nadu01.1996
S.S.L.C - undefined
Govt.High School
Coimbatore, Tamil Nadu01.1995
Skills
- Relationship Building
- Office Administration
- Multilingual - English, Hindi, Tamil, Malayalam
- Basic computer support
- Spreadsheet tracking
Photography
I have keen interest in Photography and direction which gave me an opportunity to work in few films and work as an assistant director.
Languages
Tamil
Full Professional
English
Full Professional
Hindi
Professional Working
Malayalam
Limited Working
Timeline
Resolution Agent
State Bank of India, SBI
01.2009 - Current
Organizer
PNK SRT pvt ltd
01.2005 - 01.2007
Coordinator
Ammarun Foundry
01.2001 - 01.2004
Foundation Course of Psychology -
Annamalai University
S.S.L.C - undefined
Govt.High School
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