Summary
Overview
Work History
Education
Skills
Timeline
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MADHAVI VEJJU

Jamestown,NC

Summary

Present Professional Summary:


Knowledgeable Customer Service Consultant experienced in serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.


Previous Professional summary:

Highly experienced finance professional with 11 years’ experience in the banking industry. Adapts seamlessly to constantly evolving accounting processes and technology. Adept at financial reporting, compliance, and general accounting. Specialize in reporting and analysis in both private and public sectors.

Overview

18
18
years of professional experience

Work History

Customer Service Consultant

Hafele America
10.2018 - Current
  • The adaptability to handle all kinds of complaints and provide necessary information
  • I resolve a minimum of 30 complaints per day
  • Assisting Credit department in following up with customer in collections
  • Email communications advising customers, amounts dues and payment notifications, I close a minimum of 10 follow up payments per day
  • Well-versed in ensuring compliance with company protocols
  • Functional knowledge of handling customer grievances
  • I handle a minimum of 50 grievances per day and am successful in resolving 80% of them on the same day
  • Ability to work independently while being a team player to meet daily, weekly, and monthly quality and productivity requirements
  • Always met the company metrics of 99.8% quality and 99.8% of production targets
  • Handling customers over Chat as well with professional efficiency and accuracy
  • I handle a minimum of 25 to 30 Chats per day, and successfully resolved 90% of issues reported the same day
  • Continuous self-improvement in getting product knowledge and functionality to help customers with mid intensity inquiries
  • In house knowledge hub is a great help, always taking and finishing the learning modules of at least 5 in a week.

Customer Service Specialist

Hafele America
01.2018 - 01.2020
  • The ability to handle multiple calls
  • I’ve handled on average 80 calls per day
  • Processed 40 orders per day and ensuring it is marked correct to deliver as per customer’s preferred date and location
  • Creating new accounts and helping them walk through the online log in process
  • A minimum of 15 accounts are generated by me per day
  • Ensuring customer inquiries and issues are addressed with professionalism and care
  • Key responsibility also includes answering both general/specific customer questions about the company’s products/services
  • Directing the calls to the correct department for accurate assistance
  • Providing information about company’s special offerings and upselling related products/services, if appropriate, when engaging with customers.

Manager Operations

Axis Bank Ltd.
03.2005 - 02.2009
  • Oversaw a team of 12 bankers; trained, recruited, and professionally developed
  • Managed sales of bank products, new business, operations, customer service, and teller activities
  • Prepared monthly, quarterly, and annual reports
  • Utilized analytical and conceptual problem-solving skills to achieve goals
  • The branch I manage has a sales target of 400 million, me as the manager operations had a sales target of a minimum of 90 million which I successfully achieved every year
  • With my organized planning and control over the process, and success in achieving my targets, I successfully contributed 18% towards business growth of the branch and 90% of quality.

Assistant Manager

Oriental Bank of Commerce
05.1997 - 02.2005
  • Managed a team of 7 bankers
  • Main responsibilities include ensuring smooth management of daily transactions/work processes
  • Guided the Teller correctly and promptly so as to not cause any errors, ensured always and was able to maintain 100% of the transactions error free and accurate
  • Banking operations like procedural handling of transactions were always ensured to be accurate
  • Ensure that all the transactions are audit compliant and made sure fully met all the rules and regulations of the Banking norms
  • Generated new business through customer and business engagement through recommendation of services and products
  • I was able to achieve 100% of the business sales target given to me
  • Provided division referrals to customers for appropriate products and services, and was able to close 90% of these referrals therefore generating business to the branch.

Education

Bachelor’s in Commerce and Accounting -

Osmania University

Diploma in Management Information Systems and Computer Science -

Osmania University

Skills

  • Commitment to Quality and Efficiency
  • Effective decision-making capabilities
  • Customer Relationship Management
  • Team Management
  • Statutory Compliance
  • Proficient in MS Office
  • Team Leadership
  • General Ledger Accounting
  • Analytical
  • Reporting Proficiency
  • Customer Service
  • Marketing Financial Services
  • Banking Products & Services
  • New Business Development
  • Sales Management
  • Loan/Account Origination
  • Regulatory Compliance
  • Revenue Growth Generation
  • Branch Management
  • Account Management
  • Time Management
  • Customer Relations

Timeline

Customer Service Consultant

Hafele America
10.2018 - Current

Customer Service Specialist

Hafele America
01.2018 - 01.2020

Manager Operations

Axis Bank Ltd.
03.2005 - 02.2009

Assistant Manager

Oriental Bank of Commerce
05.1997 - 02.2005

Bachelor’s in Commerce and Accounting -

Osmania University

Diploma in Management Information Systems and Computer Science -

Osmania University

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