MADHU BODDEDA
Monroeville,PA
Summary
Driven by results, I served TATA CONSULTANCY SERVICES as an Assistant System Engineer Trainee for 1.6 years. Excelling in both team and solo settings, enhanced system reliability and streamlined incident management, significantly improving response times and client satisfaction.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Assistant System Engineer Trainee
TATA CONSULTANCY SERVICES
03.2022 - 08.2023
- Worked effectively in both independent and team environments to exceed IT goals.
- Performed troubleshooting and maintenance of existing network systems.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Maintained computer systems, installed and upgraded new systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Education
Master of Science - DATA ANALYTICS
Robert Morris University
Coraopolis, PA 08.2023 - Current
Bachelor of Science - Mechanical Engineering
SATHYABAMA INSTITUTE OF SCIENCE AND TECHNOLOGY
CHENNAI 08.2015 - 04.2019
High School Diploma -
TIRUMALA JUNIOR COLLAGE
RAJHMUNDRY 06.2013 - 04.2015
HIGH SCHOOL -
S P VIDYA NIKETAN EM
VISAKHAPATNAM 06.2012 - 04.2013
Skills
Customer Support
Incident Management
Application support
IT Infrastructure
System Troubleshooting
Timeline
Master of Science - DATA ANALYTICS
Robert Morris University
08.2023 - Current
Assistant System Engineer Trainee
TATA CONSULTANCY SERVICES
03.2022 - 08.2023
Bachelor of Science - Mechanical Engineering
SATHYABAMA INSTITUTE OF SCIENCE AND TECHNOLOGY
08.2015 - 04.2019
High School Diploma -
TIRUMALA JUNIOR COLLAGE
06.2013 - 04.2015
HIGH SCHOOL -
S P VIDYA NIKETAN EM
06.2012 - 04.2013