Madhu Ram
Vancouver,WA
Summary
Dynamic professional with a proven track record at Banfield Pet Hospital, excelling in cross-functional collaboration and leadership. Expert in training and mentoring, I developed effective onboarding programs that enhanced team productivity. Adept at problem-solving and task management, I consistently delivered high-quality service while fostering a supportive environment.
Overview
22
22
years of professional experience
Work History
Hospital Support Coordinator
Banfield Pet Hospital
03.2021 - Current
- Gather information, assess and fulfill hospital needs and educate on important policies and procedures.
- Maintain confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Excel at remaining calm and solution-focused during critical situations, successfully managing difficult circumstances through clear-headed decision-making and strategic problem-solving.
- Reduce process inconsistencies and effectively train team members on best practices and protocols.
- Ensure every customer receives personalized, high-quality service by utilizing deep product expertise and fostering a friendly, supportive environment
- Cross-train across multiple roles and provide support to team members and serving as a reliable backup for colleagues, leadership, and operational teams.
- Increase efficiency and performance by monitoring team member productivity and providing feedback.
- Implement and develop customer service training processes.
- Train new personnel regarding company operations, policies and services.
Client Retention Coordinator
Banfield Pet Hospital
03.2017 - 04.2021
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained and mentored new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and learning solutions.
- Developed and implemented successful onboarding program.
- Provided coaching and mentoring to employees.
Cash Management Officer
Heritage Bank
05.2004 - 12.2014
- Worked flexible hours across night, weekend, and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Cross-Functional Collaboration
- Task management
- Training and Mentoring
- Leadership and team development
Timeline
Hospital Support Coordinator
Banfield Pet Hospital
03.2021 - Current
Client Retention Coordinator
Banfield Pet Hospital
03.2017 - 04.2021
Cash Management Officer
Heritage Bank
05.2004 - 12.2014