MadhukarHariKishan Gobbi

Forward-thinking & Seasoned Senior Manager (Client/Customer Support, Success & Services) adept at managing multiple teams of employees with 10-20 direct reports at various instances to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Knowledgeable about reporting, budget administration and compliance. Successful at providing regular updates to executive leadership. Offering advanced planning, problem-solving and presentation skills developed over 14+ years in the IT/Client Services Field. Equipped with various Certifications, strong academic background and extensive recognition for overall performance excellence, skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Additionally to the above, I've been part of off-shore assignments and traveled to various US/UK/India client/customer sites lead various Business Client Review programs, Regional User groups which ultimately results the renewal's/sign-off's of the support/services contracts. Had the track record of getting successful sign off's from the clients on all the visits aligned to the skill set of Client Relationship Management, Client Success etc. In this process over the 14+ years I've accomplished various certifications and awards.

I started my career at Kenexa Technologies in 2007 as a Helpdesk engineer where I supported various HR Domain products that Kenexa Catered in the HR market/HCM and I moved into several Associate & Lead roles during the time (July 2013) Kenexa Acquired by IBM and recently (Oct 2021) IBM sold out the Talent Management Business to Infinite Computer Solutions and currently working as a Senior Manager for Infinite Talent, Product Support (Level2) and Experts teams for Infinite Talent offering's/products.

I work through roles aligning to Team/People Management, Process Management, Process Improvement, Client Relationship, Customer Success, Cross Collaboration with Core Engineering & Product Management Teams, other Business Department Heads/Teams, Performance Management, Customer Success, Escalation Management, Change & Problem Management, Hiring, Training, Coaching, Mentoring, Self/Continuous Learning, Innovation, Design Thinking, Following & executing Agile/Scrum methodologies where applicable, etc. I am working around same domain from over 14 plus years while the company names changed as part of Acquisitions, changes.