Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madhumitha Arunsundar

Portland,OR

Summary

  • Experienced IT professional with 8+ years of experience in support, maintenance with an earned reputation of delivering mission critical solutions.
  • Experience in Business requirement analysis, support model, testing, documentation and followed SDLC.
  • Excellent experience in building alert and monitoring solutions for application using Splunk, New relic.
  • Hands on experience with AWS using EC2, S3, VPC, SQS, Lambda, Cloud Watch, Api gateway.
  • Knowledge in client-side programming using HTML, Java script, python, JSP, CSS, XML etc.
  • Experience in Agile Methodology and ITIL process.
  • Job responsibilities include Incident & Problem Management, Troubleshooting issues, creating alerts and Dashboards Requirements Gathering, creating engineering tickets, CR review and approval, Unit Testing in staging and prod, Deploying applications, Performance Optimization.
  • Excellent exposure in logistics, service industry.
  • Highly dedicated to produce professional work with highest quality and creativity.
  • Highly Experienced in debugging, troubleshooting issues on web and mobile applications.
  • Ability to work with Cross-Functional teams such as business operations, Architects and Development and testing team etc.
  • Excellent communication and interpersonal skills, capability to quickly learn new technologies and assume any responsibilities.

Overview

8
8
years of professional experience

Work History

Support Analyst

Delta Systems And Solutions
PORTLAND, OR
06.2020 - Current
  • Fedex_Mgr is cloud based web application from Fedex which is used to create return labels and tracking consignments for consumers.
  • Monitoring alerts and jobs and create reports for each day to make sure all jobs are running fine and if any issues happens escalate to corresponding team and resolves same.
  • Involved in analysis and providing inputs on different services and its behavior
  • Involved in file transfers from production servers to other development servers
  • Provide plans for maintenance activities in production and creates plan for team members to follow.
  • Monitoring batch alerts which execute in Splunk and Newrelic Highly critical, in terms of SLAs to be met with timely fix of any failures, due to data issues, deployment or any other ad hoc changes.
  • Involved in changes which is required in production jobs
  • Provide knowledge transfers to new team members
  • Supporting all development activities and creating work flow for team to follow and make sure Automate manual work and provide inputs for improvement
  • Responsible for Level 2 and Level 3 production support (24x7) for applications which included review of bug and first level root cause analysis and fixes.
  • Providing On-Call support and working on Flexible timings to support critical Batch cycle Process.
  • Generate ad hoc user reports and clarify business user queries
  • Incident management using Service now Tool and provide reports to senior management on incidents
  • Responsible for plan and support during upgrade of servers and downtime activities
  • Thorough with application and business understanding, resolved many critical Production issues with quick turnaround time
  • Environment: UNIX, AWS, splunk,New relic,Oracle, cronTab, Excel, MS Visio, JIRA, SharePoint, Textpad, WinSCP, Oracle 12, and PL/SQL, Service Now, Slack

Application Support Analyst

Delta Systems And Solutions
Austin, USA
06.2018 - 05.2020
  • BAAR Portal (BOA Analytics and Reporting) is data warehouse and reporting application for global corporate investment banking division of Bank of America which provides revenue and profit numbers across several lines of business within Sales
  • It is data warehouse with feeds from multiple front office applications of different sales desks and groups like Global Rates, Commodities and Currencies, Global Credit Products, etc
  • On top of data warehouse is suite of reporting applications and customer automated reports
  • This platform provides shared source of client, contact and revenue information that can be leveraged to manage client relationships
  • Process has numerous daily data feeds, that are loaded into system and reports presented to clients after implementing various business rules
  • Involves multiple jobs scheduled in Autosys
  • Jobs have UNIX scripts, Oracle scripts and Informatica workflows being executed based on multiple complex conditions
  • Analyze job flow and provide sufficient information to higher management to make process more efficient and reduce time
  • Monitoring jobs and create reports for each day to make sure all jobs are running fine and if any issues happens escalate to corresponding team and resolves same
  • Involved in analysis and providing inputs to new jobs and its behavior
  • Involved in file transfers from production servers to other development servers
  • Provide plans for maintenance activities in production and creates plan for team members to follow
  • Monitoring batch cycle which execute Oracle/Netezza/Unix scripts and Informatica
  • Work flows
  • Scripts that involve high level of analysis for discrepancies to be dealt, while data is being loaded or manipulated
  • Highly critical, in terms of SLAs to be met with timely fix of any failures with scripts, due to data issues or any other ad hoc changes
  • Involved in changes which is required in production jobs
  • Provide knowledge transfers to new team members
  • Supporting all development activities and creating work flow for team to follow
  • Supporting development servers and maintain server space
  • Automate manual work and provide inputs for improvement
  • Responsible for Level 2 and Level 3 production support (24x7) for applications which included review of logs and first level root cause analysis and fixes
  • Providing On-Call support and working on Flexible timings to support critical Batch cycle
  • Process
  • Generate ad hoc user reports and clarify business user queries
  • Incident management using Remedy Tool and provide reports to senior management on incidents per month
  • Responsible for plan and support during upgrade of servers and downtime activities
  • Deployment of releases, controlling access for users
  • Thorough with application and business understanding, resolved many critical Production issues with a quick turnaround time
  • Environment: UNIX, Informatica 9.6.1, Oracle, Netezza, Autosys R11, WCC, Excel, MS Visio, Remedy, SharePoint, Textpad, WinSCP, Oracle 12, fix protocol and PL/SQL

Application Support

IPSOS, OTX
Chennai, Tamil Nadu
02.2013 - 02.2016
  • OTX is marketing and research consulting group that primarily helps clients/customers to give valuable market information which will enhance decision making for business analysis, forecasting and improvement
  • Point of contact for Access request, incident creation, Test case approvals and execution and reporting to Business
  • Point of Contact for Creating lists in SharePoint for all artifacts and creating different views for Analyze applications and create test cases for Disaster recovery and contingency environment
  • Checking required access required for each application and creating list for same team members to raise it
  • Created POC list for applications so team can check with corresponding teams for any issues management
  • Supported applications which run on Windows/Unix/Linux environments
  • Created tickets for testing effort and also capture issues during testing phase
  • Provided knowledge transfers to new team members
  • Continuous follow-up of incidents, Change Requests on ServiceNow and tracked down to closure with quality on time
  • Responsible for scheduling periodic meeting with support team members to discuss root cause of critical Incidents and preventive measures
  • Participate as member in agile teams, and work with other team member to review user stories, estimate and create sprint backlogs, participate in sprint reviews, demos and retrospectives
  • Acted as lead and Quality anchor for team for standards of code and process to be followed
  • Documented all features so that team can reuse same
  • Incident management using Remedy tool and provide reports to senior management on incidents per month
  • Responsible for plan and provides guidance for team for new logic etc
  • Controlling access for users and revoking access for production environment once testing effort is completed
  • Responsible for sending reports for stakeholders every week
  • With good application and business understanding, resolved many critical testing efforts with quick turnaround time
  • Environment: Windows 2008/2003 Servers, Sun Solaris 5.10, AIX 6UNIX, Autosys, iXP GUI, Excel, MS Visio, Remedy, SharePoint, Text pad, WinSCP, QTP, fix protocol, Quality center, SQL, Oracle, Sybase, Humming Bird and PL SQL

Application Support

Applied Materials
Chennai, India
08.2008 - 05.2009
  • EQR (Ensure Quality Report) is reporting application used internally by all levels of users in Organization
  • This application works as bridge with other applications for manipulating data’s
  • EQR gets data feed every hour from SAP and other front end applications
  • EQR analyses and generate day to day Jobs and reports for end user
  • This generated Reports and Job helps Business to take critical decision on time
  • Configuration of Jobs in Job Scheduler, Autosys and Cron jobs
  • Importing/Exporting jobs in/from Opalis from various environments
  • Preparation of daily Status Report and share across team for target driven
  • Batch job monitoring and troubleshooting if any failures
  • Setting up Cron jobs in Crontab as and when required by application owner
  • Scheduling of build jobs using CI tools like Jenkins
  • Performed UNIX administration (L1) activities and worked closely with application support teams in deploying jobs in production server
  • Responsible for creating build and deploy the deliverables into production environments
  • Deploy code into IIS for web applications
  • Perform post deployment validation to make sure production deployment has no impacts and error free
  • Proficient in working with SQL and PL/SQL queries on SQL PLUS environment and hands-on experience using tools like TOAD
  • Access provisioning and code version controlling tools like SVN, TFS and VSS
  • Supported month-end, quarter-end and year-end activities and generated reports for business users
  • Tracked and updated changes/incident using JIRA
  • Managed and performed environment related configuration changes as part of deployment in production servers
  • Provided weekly and monthly reports on Change requests and analyzed trend of tickets
  • Worked on Knowledge Base (KB) document for recurring issues
  • Ensured SOX compliance of all enterprise applications
  • Provided weekly and monthly change management audit reports to client managers
  • Participated in technical/management meetings and communicated action points to team
  • Trained application support teams for process adherence
  • Actively participated in recruitment and provided on-job trainings
  • Environment: UNIX, Windows 2008/2003 Servers ,Datastage, Opalis, Autosys, iXP, Excel, MS Visio, Solution Manager, JIRA,SharePoint, dot net, Textpad, WinSCP, Maximo, SQL and PL SQL

Education

Bachelor of Business Administration -

Bharathidasan University
Trichy, Tamil Nadu
2006

Skills

  • Technical Skills
  • Database: Oracle 12/10g/9i, MS SQL Server, DynamoDb
  • Reporting Tools: NewRelic, Splunk, Cloud Watch, SignalFX
  • Operating Systems: Windows 2008/2000/XP, UNIX, AIX
  • IDEs: Text Pad, MS Visio, MS Excel, WASD 50 and RAD 60
  • Tools: Oracle Toad, Putty, Powercenter Workflow Monitor, Datastage, Teradata SQL Assistant, F-Secure SSH Client, Maximo, Solution Manager, WINSCP, Sybase Central, Remedy, CharlesProxy and Sharepoint,JSON Editor
  • Change Management: Jenkins
  • Scheduling Tool: Autosys and crontab
  • Bug Tracking Tool: JIRA,ServiceNow

Timeline

Support Analyst

Delta Systems And Solutions
06.2020 - Current

Application Support Analyst

Delta Systems And Solutions
06.2018 - 05.2020

Application Support

IPSOS, OTX
02.2013 - 02.2016

Application Support

Applied Materials
08.2008 - 05.2009

Bachelor of Business Administration -

Bharathidasan University

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Madhumitha Arunsundar