Madhumitha Balachandran

Work History

Capgemini

10.2021 - 07.2023

Prioritized projects and project tasks depending upon key milestones and deadline dates.
Successfully delivered high-impact projects, driving an increase in revenue of 40%
Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Oversaw the planning and execution of a multimillion-dollar project for a key client, ensuring all project deliverables were met within budget and on schedule
Collaborated with cross-functional teams and stakeholders to develop and execute project plans, fostering strong communication and streamlined processes
Conducted risk assessments and devised effective risk mitigation strategies thus reducing project risk
Presented regular project status updates and reports to executives, providing clear insights into project progress and potential roadblocks
Mentored and trained junior project managers, enhancing their project management skills and created a high-performance team.

Innova Solutions

04.2019 - 10.2021

Analyzed data to identify root causes of problems and recommend corrective actions.
Collaborated with stakeholders to identify business needs and data sources.
Managed on-going product optimizations and implementations
Documented business processes and analysed procedures to ensure they met changing business needs
Worked closely with product development departments to create and maintain marketing materials for sales presentations and client meetings
Collaborated with technical teams to ensure that all project requirements were met
Engaged in all stages of the systems development lifecycle, from requirements gathering to release management ensuring SOPs were followed
Regularly conducted meetings with key stakeholders to understand the gaps and improved the whole process by introducing new initiatives.

DXC Technologies

12.2017 - 11.2018

Managed end to end process from receipt of a service request through proposal, approval, delivery and invoicing
Prioritized service requests in line with business objectives and contractual commitments
Created and delivered sales proposals against financial requirements and required margins where appropriate
Worked with client manager(s)/solution manager(s) to scope and qualify new service requests, prepare proposals and to sell DXC capabilities
Ensured the solution and business case(s) were satisfactorily defined and accepted by the customer
Drove adoption of new commercial resources through end user education, training and onboarding.
Developed written documents and reports related to programs and operations.

HCL Technologies

09.2015 - 11.2017

Worked with other teams to enforce security of applications and systems.
Conducted security audits to identify vulnerabilities.
Managed user accounts in applications running on various platforms like IBM, RACF, Unix, Linux, Federated Identity Management tools, Windows Active Directory, Windows Server 2012, etc
Educated and trained users on information security policies and procedures.
Recommend improvements in security systems and procedures.
Performed risk analyses to identify appropriate security countermeasures.
Worked well in a team setting, providing support and guidance.
Managed time efficiently in order to complete all tasks within deadlines.
Created and administered LAN accounts, Shared Drives, Distribution Lists, shared e-mail accounts, Lync access, shared calendar and delegate permissions based on roles
Performed MAR Audit and provided the report to the business on a monthly basis
Performed quality analysis within the team to ensure the audit requirements and SLA are met.

Wipro Technologies

09.2012 - 09.2015

Worked with users to determine areas of technology in need of improved usability.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Managed onboarding and offboarding of employees.
Drove continuous improvement of IT governance processes.
Resolved issues and escalated problems with knowledgeable support and quality service.
Developed and documented system policies, procedures and standards.
Created / updated process documents and assisted team members to solve reported incidents and requests in a timely manner
Monitored open tickets and followed up on incidents to ensure timely closure
Used Remedy tool to track all issues and incidents and resolved them within defined SLA period
Installed, Configured and troubleshoot incidents/issues in applications
Trained new staff members and ensured strong cohesive team culture
Configured Printers, Network Drive Mapping, Creating Live Meeting Account and Right Fax account
Assisted clients on multiple applications including Mainframe, Unix and networking platforms
Handled all Escalation calls and provided timely resolution to customers.