Madhu R. Pudupatti
Business Owner - Guiding Hand Doula LLC
Summary
Motivated business professional with a history of meeting company goals utilizing consistent and organized practices and two years of entrepreneurial experience. Dedicated and personable with extensive experience in managing Administrative and Human Resources operations. Well-versed in training, educating, motivating and supporting staff members. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Owner and Certified Doula
Guiding Hand Doula LLC
Lancaster, PA
07.2021 - Current
- Provided emotional, physical, informational support to pregnant families prenatally, during labor, birth and postpartum, through guidance and education.
- Managed the business end to end, including marketing, attracting clients, administrative functions, service delivery, billing, networking and social media management.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with clients to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Organized and attended trade shows and special events to showcase services/products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues and customer satisfaction.
Lead and Assistant Teacher
Montessori Academy of Lancaster
Lancaster, PA
09.2019 - 05.2021
- Provided seamless class functioning by preparing material, providing necessary resources, supporting the students, maintaining decorum and advancing their learning.
- Supported student physical, mental, and social development using classroom work and activities.
- Responsible for designing and delivering STEM courses that are suitable for young learners aged 3-6, in-person and online by adapting to the COVID-19 situation.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Personal Care Assistant
Lancaster Lebanon IU13
Lancaster, PA
08.2018 - 06.2019
- Provide emotional, behavioral, instructional support and personal care to an assigned student based on the needs outlined in the the IEP
- Assist in enforcing classroom discipline and redirecting inappropriate behavior of assigned student and other students in the classroom.
Social Media Evaluator
Appen Butler Hill Inc.
Landisville, PA
09.2016 - 10.2018
- Review social media content and make recommendations to improve relevance and accuracy of search results, queries, photos, and advertisements.
- Attained elite status by consistently receiving quality scores of 100% since joining.
Reading Tutor
University Yes Academy
Detroit, ME
09.2014 - 05.2015
- Coach school children from elementary through high school to improve reading skills and overcome obstacles that challenge learning.
- Consistently assisted students to advance three reading grade levels within a few weeks.
- Consistently scored highest among all tutors.
HR Generalist and Learning Consultant
Franklin Templeton International Services
Hyderabad, India
11.2009 - 03.2012
- Administered various human resources functions and activities including: employee relations, engagement, talent management, college recruitment, training and development, and performance management
- Analyzed data related to attrition and compensation and prepared reports and recommendations for management review
- Identified training needs, consulted with management to develop programs that address gaps, and facilitated live and virtual sessions for all employee levels
- Maintained mentorship and new hire orientation programs
- Proactively identified turnover trends by analyzing competitive compensation and recommended strategies to mitigate risk
- Introduced performance-based, non-monetary benefit programs to retain high potential employees, and developed bench strength for succession of at-risk employees
- Collaborated with management to develop comprehensive induction and exit processes, creating a more seamless and comfortable transition
- Made integral contributions to design of leadership development mentoring program
- Consulted with management teams to develop team building, conflict resolution, and new leader assimilation programs; deployed virtual soft-skills training to 33 locations
- Prepared a comprehensive job analysis and competitive market compensation study; recommended changes to salary levels leading to fulfilling hiring requisitions open more than six months, and improved retention
- Solicited, evaluated, and compared local policies and procedures with those from sister offices globally, aligning for consistency whenever possible, improving global communication and talent management
- Consistently rated as top trainer among team and achieved single highest score among the company's trainer teams globally.
- Formally recognized for providing superior service and flawlessly executing tasks.
Education
Master of Business Administration - Human Resources Management
S.P. Jain School of Global Management
Singapore And Dubai 11.2008 - 2009.10
Bachelor of Engineering - Electronics & Instrumentation
Anna University
India 07.2002 - 2006.05
Skills
Human Resource Management
Certification
Human Resources Management Certificate from Cornell
Professional affiliations
- Society for Human Resources Management (SHRM)
- Social Psychology Network
- International Society of Female Professionals
Timeline
Certified HypnoBirthing Childbirth Educator
06-2023
Owner and Certified Doula
Guiding Hand Doula LLC
07.2021 - Current
Certified Doula with National Black Doula Association
07-2021
Human Resources Management Certificate from Cornell
03-2020
Lead and Assistant Teacher
Montessori Academy of Lancaster
09.2019 - 05.2021
Personal Care Assistant
Lancaster Lebanon IU13
08.2018 - 06.2019
Social Media Evaluator
Appen Butler Hill Inc.
09.2016 - 10.2018
Reading Tutor
University Yes Academy
09.2014 - 05.2015
Professional in Human Resources (PHR), HRCI (pending renewal)
01-2013
HR Generalist and Learning Consultant
Franklin Templeton International Services
11.2009 - 03.2012
Master of Business Administration - Human Resources Management
S.P. Jain School of Global Management
11.2008 - 2009.10
Bachelor of Engineering - Electronics & Instrumentation
Anna University
07.2002 - 2006.05
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