Madhu R. Pudupatti
Business Owner - Guiding Hand Doula LLC
Summary
Motivated business professional with a history of meeting company goals utilizing consistent and organized practices and two years of entrepreneurial experience. Dedicated and personable with extensive experience in managing Administrative and Human Resources operations. Well-versed in training, educating, motivating and supporting staff members. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Owner and Certified Doula
Guiding Hand Doula LLC
Lancaster, PA
07.2021 - Current
- Provided emotional, physical, informational support to pregnant families prenatally, during labor, birth and postpartum, through guidance and education.
- Managed the business end to end, including marketing, attracting clients, administrative functions, service delivery, billing, networking and social media management.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with clients to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Organized and attended trade shows and special events to showcase services/products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues and customer satisfaction.
Lead and Assistant Teacher
Montessori Academy of Lancaster
Lancaster, PA
09.2019 - 05.2021
- Provided seamless class functioning by preparing material, providing necessary resources, supporting the students, maintaining decorum and advancing their learning.
- Supported student physical, mental, and social development using classroom work and activities.
- Responsible for designing and delivering STEM courses that are suitable for young learners aged 3-6, in-person and online by adapting to the COVID-19 situation.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Personal Care Assistant
Lancaster Lebanon IU13
Lancaster, PA
08.2018 - 06.2019
- Provide emotional, behavioral, instructional support and personal care to an assigned student based on the needs outlined in the the IEP
- Assist in enforcing classroom discipline and redirecting inappropriate behavior of assigned student and other students in the classroom.
Social Media Evaluator
Appen Butler Hill Inc.
Landisville, PA
09.2016 - 10.2018
- Review social media content and make recommendations to improve relevance and accuracy of search results, queries, photos, and advertisements.
- Attained elite status by consistently receiving quality scores of 100% since joining.
Reading Tutor
University Yes Academy
Detroit, ME
09.2014 - 05.2015
- Coach school children from elementary through high school to improve reading skills and overcome obstacles that challenge learning.
- Consistently assisted students to advance three reading grade levels within a few weeks.
- Consistently scored highest among all tutors.
HR Generalist and Learning Consultant
Franklin Templeton International Services
Hyderabad, India
11.2009 - 03.2012
- Administered various human resources functions and activities including: employee relations, engagement, talent management, college recruitment, training and development, and performance management
- Analyzed data related to attrition and compensation and prepared reports and recommendations for management review
- Identified training needs, consulted with management to develop programs that address gaps, and facilitated live and virtual sessions for all employee levels
- Maintained mentorship and new hire orientation programs
- Proactively identified turnover trends by analyzing competitive compensation and recommended strategies to mitigate risk
- Introduced performance-based, non-monetary benefit programs to retain high potential employees, and developed bench strength for succession of at-risk employees
- Collaborated with management to develop comprehensive induction and exit processes, creating a more seamless and comfortable transition
- Made integral contributions to design of leadership development mentoring program
- Consulted with management teams to develop team building, conflict resolution, and new leader assimilation programs; deployed virtual soft-skills training to 33 locations
- Prepared a comprehensive job analysis and competitive market compensation study; recommended changes to salary levels leading to fulfilling hiring requisitions open more than six months, and improved retention
- Solicited, evaluated, and compared local policies and procedures with those from sister offices globally, aligning for consistency whenever possible, improving global communication and talent management
- Consistently rated as top trainer among team and achieved single highest score among the company's trainer teams globally.
- Formally recognized for providing superior service and flawlessly executing tasks.
Education
Master of Business Administration - Human Resources Management
S.P. Jain School of Global Management
Singapore And Dubai 11.2008 - 10.2009
Bachelor of Engineering - Electronics & Instrumentation
Anna University
India 07.2002 - 05.2006
Skills
Human Resource Management
Consulting
Client Service
Operations management
Business Planning and Launch
Relationship building
Business Development and Administration
Excellent Verbal and written communication
Project Management
Originating new ideas
Self-starter and can work with minimal supervision
Able to perform multiple duties in a fast-paced environment
Maintains a professional attitude serving clients in a conscientious and pleasant manner
Certification
Human Resources Management Certificate from Cornell
Professional affiliations
- Society for Human Resources Management (SHRM)
- Social Psychology Network
- International Society of Female Professionals
Timeline
Certified HypnoBirthing Childbirth Educator
06-2023
Owner and Certified Doula
Guiding Hand Doula LLC
07.2021 - Current
Certified Doula with National Black Doula Association
07-2021
Human Resources Management Certificate from Cornell
03-2020
Lead and Assistant Teacher
Montessori Academy of Lancaster
09.2019 - 05.2021
Personal Care Assistant
Lancaster Lebanon IU13
08.2018 - 06.2019
Social Media Evaluator
Appen Butler Hill Inc.
09.2016 - 10.2018
Reading Tutor
University Yes Academy
09.2014 - 05.2015
Professional in Human Resources (PHR), HRCI (pending renewal)
01-2013
HR Generalist and Learning Consultant
Franklin Templeton International Services
11.2009 - 03.2012
Master of Business Administration - Human Resources Management
S.P. Jain School of Global Management
11.2008 - 10.2009
Bachelor of Engineering - Electronics & Instrumentation
Anna University
07.2002 - 05.2006