Madhurima Pandey

About the Company:

https://proactive.co.in/

Proactive Data Systems is a leader in cutting-edge IT infrastructure, services, and cloud-based solutions designed to meet the diverse needs of modern businesses. With a rich legacy spanning 33 years, enabled over 1,500 organizations to accelerate their digital evolution.

With proven expertise in systems integration, modern networks, cyber security, data centers, collaboration solutions, and structured cabling, leverage the transformative power of cloud and AI to keep customers ahead of the curve.

WORK RESPONSIBILITIES:

Annual Maintenance Contract Management for CISCO & Other OEM (EMC, Aruba, Juniper, Vmware, Palo Alto etc.)

• Manage Customer Orders: Oversee the entire order lifecycle, ensuring timely processing and accurate documentation for all customer orders

• Inventory Management: Coordinate and manage inventory for all customers, ensuring accurate data management and tracking

• Prepare Renewal Quotes: Generate and manage Cisco renewal quotes using CCW and CCW-R tools, ensuring proper and seamless execution

• Order Execution Coordination: Collaborate with OEM and internal sales teams to ensure smooth execution and timely fulfillment of customer orders

• Order Processing: Process orders through Cisco and other distributor platforms, ensuring accurate and efficient transactions

• Contract Alignment & Quality Control: Ensure proper alignment of contracts and maintain strict quality control processes for each sales order in Cisco Services Business

• Contract Linkage: Associate Cisco contract numbers to customer’s CCO ID’s (Cisco Connection Online ID) using SAMT and through cases ensuring seamless and transparent management

• Contract Reporting: Provide detailed and timely contract reports to customers, keeping them informed of order statuses and contract details

• Vendor Purchase Orders: Prepare and manage purchase orders for vendors, ensuring timely delivery of contracts

• Invoice Processing: Ensure the timely execution and accuracy of sales and purchase invoices, facilitating smooth financial operations

• Sales and Purchase Reporting: Maintain and provide weekly reports for sales and purchase activities, tracking performance and identifying areas for improvement

• Customer Query Management: Address and resolve customer queries promptly, providing excellent customer service and support

• Order Execution & Timeliness: Ensure proper and timely execution of orders, adhering to customer requirements and internal deadlines

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.