Madhushree Shridhar Murthy
Bengaluru,India
Summary
Results-driven Business Development specialist with over 5 years of professional experience, showcasing a consistent track record in driving revenue growth and expanding client bases. Proven skills in identifying and capitalizing on new business opportunities, forging strategic partnerships, and building strong relationships with key stakeholders. Known for strong leadership qualities, excellent communication skills, and a natural aptitude for negotiations. Demonstrated expertise in team building and creating a collaborative work environment. Well-versed in various industries, including technology, insurance, and media. Committed to delivering exceptional customer satisfaction and dedicated to driving sustainable business growth.
Overview
8
8
years of professional experience
Work History
Analyst
Scrumconnect Consulting
01.2022 - 12.2023
- Streamlined operational processes, improving overall efficiency and collaboration
- Analyzed performance metrics and generated reports to drive data-driven decision-making
- Supported digital marketing initiatives, contributing to content creation and social media execution
- Collaborated with cross-functional teams, including sales, product development, and customer success, to align efforts with overall business goals
- Facilitated communication between marketing and operations teams for seamless collaboration
- Coordinated and participated in the planning and execution of 7 events, conferences, and webinars to promote services and thought leadership
- Identified and implemented process improvements, enhancing organizational effectiveness
- Initiated and completed 2 ISO certification processes for the organization.
Business Development Manager
SignDesk (Desk Nine Pvt Ltd)
03.2018 - 10.2020
- Successfully led the Enterprise Business Unit, overseeing a team of 5 members
- Achieved remarkable business growth, securing increased revenues in both FY18 and FY19, demonstrating consistent financial success
- Strategically acquired and fostered relationships with over 50+ customers spanning diverse industry verticals, contributing significantly to market penetration and brand expansion
- Demonstrated effective lead conversion, achieving an impressive rate of 45%, highlighting a strong sales acumen and ability to convert opportunities into tangible business outcomes
- Maintained a client attrition rate of less than 1% over 2 years, showcasing a commitment to customer satisfaction and retention
- Successfully built and managed a high-performing team, expanding from 2 to 5 members within a rapid timeframe of less than 16 months
- Provided coaching and leadership to nurture individual and collective growth, contributing to the overall success of the team and the organization
- This role required a dynamic blend of strategic leadership, sales acumen, and team management skills to achieve exceptional business growth and establish a strong presence in the market for Signdesk.
Deputy Manager - Client Servicing
FHPL - Family Health Plan Insurance TPA Limited
04.2017 - 03.2018
- Led a dedicated team of 13 in delivering unparalleled client service, ensuring satisfaction and retention
- Developed and executed client service strategies, fostering enhanced loyalty and repeat business
- Resolved client issues, facilitated seamless claim processes, and ensured timely query resolution
- Collaborated cross-functionally to align client expectations with service delivery capabilities
- Conducted regular client reviews, addressing feedback, and implementing improvements for optimal satisfaction
- Contributed to the development of client service protocols, streamlining processes for increased efficiency
- Played a key role in the onboarding of new clients, ensuring a smooth transition into the service ecosystem
- Identified upselling and cross-selling opportunities, contributing to revenue growth
- Maintained up-to-date knowledge of healthcare insurance industry trends and competitor activities
- This role required a combination of strong interpersonal skills, strategic thinking, and a deep understanding of the healthcare insurance sector to effectively manage client relationships and drive service excellence at Family Health Plan Insurance TPA Limited.
Associate Manager - Partnerships
The Media Ant
05.2016 - 12.2016
- Established partnerships with 500+ Media Owners nationwide, expanding the company's network
- Collaborated with the Client Servicing Team to drive sales growth through effective partnership initiatives
- Identified areas for data enrichment, leading the execution of strategic initiatives to enhance information quality
- Headed various partnership projects, providing expertise to the partnerships team for successful implementation
- This role demanded a strategic mindset, effective communication skills, and a proactive approach to building and maintaining successful partnerships at The Media Ant.
Education
Masters - Business Administration
Loughborough University
United Kingdom05.2023
Masters - International Business
Mount Carmel College
Bengaluru04.2016
Bachelor of Engineering - Information Science
Rajiv Gandhi Institute of Technology
Bengaluru06.2014
Science Education
Mount Carmel College
Bengaluru06.2010
Sophia High School
Bengaluru04.2008
Skills
- Account Management
- B2B Sales
- Tech Sales
- SAAS Sales
- Fintech Sales
- Regtech Sales
- Negotiation
- Effective communication & interpersonal skills
- Critical, Creative & Strategic thinking
- Organization & Management
- Teamwork & Delegation
- Networking
- Time Management
- Research & Analysis
- Presentation & pitch development
Timeline
Analyst
Scrumconnect Consulting
01.2022 - 12.2023
Business Development Manager
SignDesk (Desk Nine Pvt Ltd)
03.2018 - 10.2020
Deputy Manager - Client Servicing
FHPL - Family Health Plan Insurance TPA Limited
04.2017 - 03.2018
Associate Manager - Partnerships
The Media Ant
05.2016 - 12.2016
Masters - Business Administration
Loughborough University
Masters - International Business
Mount Carmel College
Bachelor of Engineering - Information Science
Rajiv Gandhi Institute of Technology
Science Education
Mount Carmel College
Sophia High School
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