Madi Bravo
Tampa,FL
Summary
Experienced Bartender with a track record of enhancing customer satisfaction and boosting revenue through expert mixology and engaging customer service. Skilled in cash management and liquor law compliance, adept at creating memorable experiences. Excels in multitasking and building a loyal clientele by leveraging outstanding service and creative mixology techniques.
Overview
5
5
years of professional experience
Work History
Mobile Bartender
Cleveland Heights Golf Course
12.2023 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Corporate Trainer/Head Bartender
Hooters Inc.
09.2019 - Current
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
Head Bartender
Brutons Cigar Shop
06.2022 - 06.2024
- Acquired extensive knowledge of premium hand-rolled cigars, their blends and brands, as well as all high-end accessories to meet and exceed sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Crafted special drink and cocktail menu items for seasonal offerings.
Skills
- Bar Operations / Logistics
- Mixology Techniques
- Patron Rapport
- Cash Handling and Management skills
- Outstanding Customer Service
- Multitasking
- Cigar knowledge
- Liquor, beer, and wine knowledge
- Suggestive Selling
- Liquor Law Compliance
- Engaging Customers
- Creative Mixology
Timeline
Mobile Bartender
Cleveland Heights Golf Course
12.2023 - Current
Head Bartender
Brutons Cigar Shop
06.2022 - 06.2024
Corporate Trainer/Head Bartender
Hooters Inc.
09.2019 - Current
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