Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Madi Campbell

Salinas,CA

Overview

2
2
years of professional experience

Work History

Front Desk Hostess

Carmel Valley Ranch Club
Carmel Valley, CA
10.2022 - 03.2024
  • Greeted guests upon their arrival and provided them with information on hotel amenities and services.
  • Provided exceptional customer service to all guests, responding promptly to inquiries and requests.
  • Maintained an organized front desk area, ensuring that lobby was clean and inviting at all times.
  • Answered phones in a timely manner while managing callers' needs efficiently.
  • Responded to emails from customers regarding their stay or any other questions they may have had.
  • Resolved customer complaints in a professional manner by listening attentively to grievances and finding solutions quickly.
  • Provided support to guests and members by answering questions, providing directions, and resolving complaints.
  • Maintained accurate records of attendance and program participation.
  • Provided assistance with set up and breakdown of equipment for special events.
  • Set up facility areas with supplies, tables and chairs for planned activities.

Billing Assistant

Drew-Massa Transportation
Salinas, CA
11.2021 - 06.2022
  • My duties and responsibilities included tasks like preparing paperwork for invoicing, filing documents, and prioritizing documents for billing.
  • Organized, opened and filed incoming mail/documents.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Manipulated data in spreadsheets to reconcile with billing system information.
  • All of this was done by computer.

Education

High School Diploma -

Monterey County Home Charter
Salinas, CA
06.2022

Skills

  • Billing and Invoicing
  • Customer Contact
  • Error Revision
  • Verbal and Written Communication
  • Documentation and Reporting
  • Self-Motivated
  • Attention to Detail
  • Data Recording
  • Customer Service
  • Prioritization and Time Management
  • Guest Relations
  • Office Organization
  • Guest Check-In and Check-Out
  • POS System Operation
  • Time Management
  • Detail Oriented
  • Phone and Email Etiquette
  • Computer Skills
  • Transportation Arrangements
  • POS Systems
  • Two-Way Radio Operation
  • Hospitality Services
  • Reservations
  • Conflict Management
  • Problem-Solving Skills

Additional Information

I was member in 4-H for 7 years and I served as an officer for my club for 3 years. I was very committed to raising livestock to show and sell at county fairs. I participated in many activities and events in my club. I was Vice President of my club, and directed our monthly meetings along side with the other officers.

Skills acquired

  • Leadership
  • Organization
  • Time management
  • Public speaking
  • Reporting (meetings & events)
  • Responsibility

Riding horses and competing in junior and high school rodeos has been a big part of my life for 9 years now. I have learned a lot about hard work and dedication through my passion for riding. Training daily and making sure my horses were taken care of was a lot of work but I enjoyed the challenge. I learned that with hard work and dedication one is able to accomplish goals and thrive in any situation.

Skills Acquired

  • Problem solving
  • Responsibility
  • Dedication
  • Planning
  • Prioritizing
  • Applying learned skills
  • Team work

Timeline

Front Desk Hostess

Carmel Valley Ranch Club
10.2022 - 03.2024

Billing Assistant

Drew-Massa Transportation
11.2021 - 06.2022

High School Diploma -

Monterey County Home Charter

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Madi Campbell