Madi Mercille
Kansas City,MO
Summary
Dynamic leader with a proven track record at Nuthera Labs, enhancing team performance and operational efficiency. Expert in business administration and complex problem-solving, I excel in staff training and development. Achieved significant improvements in employee engagement and workflow optimization, demonstrating exceptional organizational skills and a positive attitude.
Overview
11
11
years of professional experience
Work History
Manager of Edible Production
Nuthera Labs
10.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Achieved departmental goals by developing and executing strategic plans and performance
- Efficiently created SOP’s used in the daily processes of the edible kitchen production
Catering Prep Cook
Jack Stack Barbeque
08.2019 - 10.2021
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Trained and assisted new kitchen staff members.
- Played key role in special events catering, ensuring high-quality food production under pressure.
- Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
- Increased event capacity by effectively multitasking, simultaneously preparing multiple dishes while maintaining consistency in taste and presentation.
- Demonstrated adaptability by adjusting to various event formats, including buffets, plated dinners, and food stations, ensuring seamless execution.
- Expedited orders with precision under high-pressure situations to meet stringent deadlines while ensuring guest satisfaction
Graphic Design Intern
Gene-Del Printing
04.2016 - 07.2017
- Collaborated with the creative team to develop visually appealing graphics for various projects, resulting in increased client satisfaction.
- Efficiently managed multiple projects simultaneously while maintaining a high level of attention to detail and meeting deadlines.
- Supported lead designers in executing high-quality work under tight deadlines, ensuring timely project completion.
- Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images.
- Maintained and processed invoices, deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow..
- Created, implemented and monitored filing systems for easy retrieval of records.
- Monitored and updated filing systems to meet organization standards.
Shift Supervisor
Panera Bread
01.2014 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
Certificate - Cannabis Science And Operations
Saint Louis University
St Louis, MO12.2021
Lindbergh High School
Saint Louis, MO05.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Schedule Preparation
- Performance Evaluations
- Business Administration
- Effective Communication
- Problem Resolution
Timeline
Manager of Edible Production
Nuthera Labs
10.2021 - Current
Catering Prep Cook
Jack Stack Barbeque
08.2019 - 10.2021
Graphic Design Intern
Gene-Del Printing
04.2016 - 07.2017
Shift Supervisor
Panera Bread
01.2014 - 08.2019
Certificate - Cannabis Science And Operations
Saint Louis University
Lindbergh High School
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