Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madi Romain

Summary

Goal-driven professional with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Focused on providing professional service and support. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Outgoing with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and meet all targets.

Overview

7
7
years of professional experience

Work History

Server

TopGolf
Alpharetta, Georgia
06.2024 - Current
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Receptionist

sweet magnolias bridal
Norcross, Georgia
03.2024 - 06.2025
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Updated and recorded customer or client information to maintain accounts.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Scheduled and confirmed appointments for clients and staff.

Host/Server

Taffers Tavern
Alpharetta, GA
04.2022 - 09.2024
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Scheduled appointments and maintained and updated appointment calendars.

Server

Kona Grill
Alpharetta, GA
11.2021 - 05.2022
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new employees on restaurant procedures and plating techniques.
  • Stocked service areas with supplies during slow periods.
  • Prepared checks, itemizing total meal costs and taxes.

Server

White Columns Country Club
Milton, GA
02.2021 - 11.2021
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Set up tables in between patrons to reduce wait times.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Cashier

Whole Foods 365
Alpharetta, GA
11.2020 - 04.2021
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Used suggestive selling techniques to promote add-on sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Helped with purchases and signed customers up for rewards program.
  • Processed sales transactions to prevent long customer wait times.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Learned roles of other departments to provide coverage and keep store operational.

Floor Staff Member

Regal Cinemas
Alpharetta, GA
03.2018 - 03.2019
  • Developed knowledge about products and sales items to answer customer questions.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Offered customers carry-out service at completion of transaction.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Education

High School Diploma -

Alpharetta High School
Alpharetta, GA
05.2018

Criminal Justice

Georgia State University
Atlanta, GA

Skills

  • Call Answering and Routing
  • Customer Service
  • Visitor and Customer Relations
  • Attention to Detail
  • Multitasking and Prioritization
  • Appointment Scheduling
  • Fluent in English, French, and Haitian Creole
  • Office Management
  • Troubleshooting Complex Problems
  • Front Office Management
  • Package and Mail Receipt
  • Microsoft Office
  • Relationship Building and Rapport
  • Information Confidentiality
  • Schedule Coordination
  • Goal-Driven
  • Team Leadership
  • POS System Operation
  • Computer Skills
  • Time Management
  • Multi-line Phone Systems

Timeline

Server

TopGolf
06.2024 - Current

Receptionist

sweet magnolias bridal
03.2024 - 06.2025

Host/Server

Taffers Tavern
04.2022 - 09.2024

Server

Kona Grill
11.2021 - 05.2022

Server

White Columns Country Club
02.2021 - 11.2021

Cashier

Whole Foods 365
11.2020 - 04.2021

Floor Staff Member

Regal Cinemas
03.2018 - 03.2019

High School Diploma -

Alpharetta High School

Criminal Justice

Georgia State University

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