Madi Saltarella
Pullman
Summary
Hospitality professional known for delivering high-quality service and creating memorable dining experiences. Extensive experience in fast-paced environments, ensuring smooth operations and guest satisfaction. Team oriented, adaptable, and with proven ability to prioritize effectively and communicate with poise under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pro Server
The Black Cypress
05.2025 - Current
- Delivered attentive service and anticipated guest needs to elevate satisfaction
- Maintained sanitary work environment and upheld local health standards
- Trained new servers on protocols and service standards, improving team cohesion
- Built rapport with regulars to drive repeat business and a welcoming atmosphere
- Responded quickly to shifting demands during peak hours to ensure smooth service
- Upsold wine pairings and menu items, consistently exceeding sales goals
Seasonal Line Cook
Birch and Barley
03.2025 - 05.2025
- Prepared multiple dishes accurately and quickly during high-volume shifts
- Maintained clean, safe workstations in compliance with health guidelines
- Set up and broke down stations to optimize shift transitions
- Adapted to new recipes and procedures with speed and enthusiasm
- Supported kitchen flow by staying organized and team-focused
Shift Lead/Barista
Panhandle Cones And Coffee
04.2021 - 12.2024
- Delivered excellent service in a fast-paced cafe setting
- Trained new hires in customer service, drink prep, and shift flow
- Maintained cleanliness and product quality to meet safety standards
- Hit daily and weekly sales goals through upselling and menu knowledge
- Fostered a team environment that boosted retention and guest satisfaction
Crew Member
KFC
09.2019 - 01.2021
- Prepared multiple dishes accurately and quickly during high-volume shifts
- Maintained clean, safe workstations in compliance with health guidelines
- Set up and broke down stations to optimize shift transitions
- Adapted to new recipes and procedures with speed and enthusiasm
- Supported kitchen flow by staying organized and team-focused
Education
Associates - Paralegal Studies
Lewis-Clark State College
Lewiston, ID01.2025
High School Diploma - undefined
Moscow High School
Moscow, ID01.2023
Skills
- Clear, confident communication
- Barista experience
- Fast, efficient multitasking
- Customer service focused
- Food safety knowledge
- Accurate cash handling
- Strong guest rapport
- Upselling experience
- Precise order taking
- 75 WPM typing proficiency
Certification
Food Worker Card: Https://www.foodworkercard.wa.gov/2024
Timeline
Pro Server
The Black Cypress
05.2025 - Current
Seasonal Line Cook
Birch and Barley
03.2025 - 05.2025
Shift Lead/Barista
Panhandle Cones And Coffee
04.2021 - 12.2024
Crew Member
KFC
09.2019 - 01.2021
High School Diploma - undefined
Moscow High School
Associates - Paralegal Studies
Lewis-Clark State College
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