Madicella Sullivan
Humble
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Receptionist
Modern Primary Health Care
01.2024 - 02.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated patient communications, addressing inquiries and resolving issues promptly.
- Maintained electronic health records, ensuring accuracy and confidentiality of patient information.
- Assisted healthcare providers by preparing necessary documentation for patient visits.
- Handled multi-line phone systems, directing calls to appropriate staff efficiently.
- Supported inventory management by monitoring supplies and placing orders as needed.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Maintained organized filing systems for guest records and important documents.
- Assisted in training new reception staff on procedures and best practices.
- Handled incoming calls professionally, directing them to appropriate departments.
Receptionist
Village Medical
02.2022 - 10.2024
- Collaborated with team members to maintain a welcoming atmosphere in the clinic environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported inventory management by monitoring supplies and placing orders as needed.
- Handled multi-line phone systems, directing calls to appropriate staff efficiently.
Education
High School Diploma -
Sam Houston High School
Houston, TX06-1999
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
- Clerical support
- Typing speed
- Tech-Savvy
- Mail distribution
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Modern Primary Health Care
01.2024 - 02.2025
Receptionist
Village Medical
02.2022 - 10.2024
High School Diploma -
Sam Houston High School