Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madicyn Martinez

Fontana,California

Summary

Dynamic professional with a proven track record at United Ground Express, excelling in customer service and crisis management. Recognized for strong multitasking abilities and effective problem-solving skills, I consistently enhanced passenger experiences while ensuring compliance with safety protocols. Committed to fostering teamwork and collaboration in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cross-Utilized Agent

United Ground Express
12.2024 - Current
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Greeted passengers, issued tickets, shared seat assignments, checked baggage, boarded flights, and re-booked passengers.
  • Loading and unloading anywhere from 20 to 200 customers' luggage, airfreight, and company mail on and off each aircraft.
  • Ensured compliance with federal aviation regulations while performing security-related tasks at the airport boarding gates.
  • Supported airline safety initiatives by conducting thorough inspections of aircraft cabins prior to departure.
  • Maintained accurate records of passenger information, adhering to strict data privacy regulations.
  • Managed flight changes and cancellations, minimizing disruptions and inconvenience to travelers.
  • Provided a high level of customer service to each person by engaging the customer and using active listening and effective interpersonal skills.
  • Mitigated potential conflicts by skillfully managing overbooking situations and offering alternative travel solutions.
  • Escorted passengers and special needs customers safely and courteously.
  • Expedited boarding processes by utilizing advanced technology tools for scanning tickets and verifying identification documents quickly.
  • Contributed to timely departures by coordinating pre-flight preparations with ground crew and airline staff.
  • Effectively pushed aircraft onto the tarmac in a timely manner

Behavior Technician

CARD
05.2022 - 11.2024
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of a collaborative team to address the changing needs of children and families.
  • Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Documented interventions, assessments, and progress reports on the database to enable tracking history and maintain consistent records.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Supported the client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Used skills to document patient information, progress notes, and treatment plans.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Delivered compassionate patient care, focusing on safety, comfort, and emotional support.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.
  • Collaborated on up to 9 client cases weekly

Cashier

Jersey Mike's Subs
08.2020 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.

Education

Associate of Arts - Biological And Physical Sciences

San Bernardino Valley College
San Bernardino, CA
08-2024

High School Diploma -

Colton High School
Colton
06-2020

Skills

  • Strong multitasking
  • Effective problem solving
  • Exceptional communication
  • Documentation management
  • Teamwork and collaboration
  • Quick thinking
  • Time management
  • Attention to detail
  • Problem-solving
  • Reliability
  • Safety protocols and procedures
  • Adaptability and flexibility

Certification

BLS Certified (Expire: 01/2027)

Timeline

Cross-Utilized Agent

United Ground Express
12.2024 - Current

Behavior Technician

CARD
05.2022 - 11.2024

Cashier

Jersey Mike's Subs
08.2020 - 03.2022

Associate of Arts - Biological And Physical Sciences

San Bernardino Valley College

High School Diploma -

Colton High School

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