Madie-Grace Light
Johnson City
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Blue Moose
04.2024 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Used good communication skills to reduce guest dissatisfaction
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
Mental Health Technician
Creekside Behavioral Health
07.2024 - 12.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
Customer Service Representative
ACT
12.2023 - 03.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Adhered to company policies and procedures while providing superior service
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Remained open to feedback from supervisor and peers to build and improve skills set
Education
High School Diploma -
University High School
Johnson City, TN06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Sales techniques
- Multitasking and organization
- Excellent communication
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- CPR/AED Certification
- [State] Driver's License
Timeline
Mental Health Technician
Creekside Behavioral Health
07.2024 - 12.2024
Server
Blue Moose
04.2024 - Current
Customer Service Representative
ACT
12.2023 - 03.2024
High School Diploma -
University High School
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