Madiely Garcia
Tampa,FL
Summary
Results-driven professional prepared for this role with a strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Intern
Year Up United
Tampa, FL
07.2026 - Current
- Delivered exceptional client service by resolving inquiries efficiently, resulting in enhanced customer satisfaction.
- Assisted clients in understanding complex insurance products, fostering informed decision-making and trust.
- Assisted clients in understanding complex insurance products, facilitating informed decision-making and building trust.
- Participated in team meetings, providing valuable insights and feedback on operational processes.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Bartender
Red Robin
Tampa, FL
05.2025 - Current
- Processed cash transactions accurately, ensuring compliance with company cash handling procedures.
- Addressed guest inquiries and resolved complaints promptly, enhancing overall guest satisfaction.
- Served guests with courtesy and speed, contributing to a positive dining experience.
- Mixed creative cocktail recipes to enhance guest enjoyment, and enhanced customer experience and satisfaction.
Barista
Dunkin' Donuts
Tampa, Florida
02.2023 - 05.2025
- Trained new baristas on food handling safety standards to ensure compliance with company policies.
- Greeted customers and took orders, providing recommendations to enhance their experience.
- Processed customer payments accurately, maintaining a smooth transaction flow.
Customer Service Representative
Publix
Tampa, Florida
12.2020 - 02.2023
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered exceptional customer service and promoted loyalty programs, enhancing customer engagement and driving repeat business.
- Monitored and ensured compliance with safety regulations, contributing to a secure shopping environment for customers and staff.
- Operated cash register with accuracy, processing diverse payment methods to streamline transaction experiences for customers.
Skills
- Client education
- Food safety
- Transaction processing
- Opening procedures
- Employee coaching
- Client relationship management
- Safety regulation awareness
- Team collaboration
- Rapid adaptation
- Quick learner
Certification
- ServSafe Certification
- 214 Life Insurance License
Timeline
Intern
Year Up United
07.2026 - Current
Bartender
Red Robin
05.2025 - Current
Barista
Dunkin' Donuts
02.2023 - 05.2025
Customer Service Representative
Publix
12.2020 - 02.2023