Madigan Sandagata
Hamden,CT
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
24
24
years of professional experience
Work History
General Manager
CubeSmart
Hamden, CT
04.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Supervisor/Mentor/Interviewer
Quinnipiac University Polling Institute
Hamden, CT
09.2014 - 06.2020
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Tracked progress on projects and provided timely feedback to staff members.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
Senior Administrative Assistant
Yale University
New Haven, CT
09.2000 - 10.2012
- Assisted with the preparation of budgets and financial statements for upper-level management review.
- Performed research tasks related to departmental projects or initiatives.
- Supported HR functions such as onboarding new hires or processing employee benefits paperwork.
- Monitored emails sent to general mailbox accounts for appropriate routing.
- Coordinated travel arrangements for executive staff members.
- Scheduled meetings, appointments, and events for executives.
- Managed inventory of office supplies and placed orders as needed.
- Provided administrative support to senior management team.
- Produced and distributed memos, newsletters, and other forms of communication.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Handled incoming calls and directed callers to appropriate department or employee.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Some College (No Degree) - Fine Arts
Corcoran School of Art
Washington, DCSome College (No Degree) - Sociology
Charter Oak State College
New Britain, CTSome College (No Degree) - Fine Arts
Southern Connecticut State University
New Haven, CTSome College (No Degree) - Digital Communications and Multimedia
Pratt Manhattan (Pratt Institute)
New York, NYSkills
- Customer Retention
- Process Automation
- Schedule Management
- P&L Management
- Business Administration
- Quality Management
- Account Management
- Project Management
- Sales
- Customer Relationship Management
- Service Quality Improvement
- Financial Administration
- Vendor Sourcing
- Verbal and written communication
- Staff Motivation
- Team Player
- Vendor relationships
- Inventory Control
- Relationship Building
- Customer Relations
Affiliations
- I enjoy hiking local trails with my rescue dog, Poe, as well as yoga, and meditation.
Timeline
General Manager
CubeSmart
04.2022 - Current
Supervisor/Mentor/Interviewer
Quinnipiac University Polling Institute
09.2014 - 06.2020
Senior Administrative Assistant
Yale University
09.2000 - 10.2012
Some College (No Degree) - Fine Arts
Corcoran School of Art
Some College (No Degree) - Sociology
Charter Oak State College
Some College (No Degree) - Fine Arts
Southern Connecticut State University
Some College (No Degree) - Digital Communications and Multimedia
Pratt Manhattan (Pratt Institute)
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