Madiha Aamer

• Maintain the paperwork and administrative materials required for front desk duties
• Answering phone calls within three rings, politely and professionally
• Receiving and sending written, electronic, and vocal messages
• Issuance of keys to Teachers for access to the building
• Generated a work order for repairing damaged property in the university and dispatched an emergency call on the radio if required

• Correctly calculated inventory and ordered appropriate supplies.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Led and directed team members on effective methods, operations, and procedures.
• Reconciled cash and credit card transactions to maintain accurate records.
• Developed unique events and special promotions to drive sales.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Oversaw food preparation and monitored safety protocols.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

• Kept customer and food preparation areas clean and well-organized
• Recorded customer orders and communicated clearly to confirm each order
• Processed transactions and made a change for cash payments or accepted credit cards, debit cards, and gift cards
• Boosted customer satisfaction by quickly addressing and resolving complaints about food or service
• Completed side tasks by restocking condiments and cleaning refrigerators
• Mastered a point-of-service computer system for automated order taking
• Worked with teammates and openly invited coaching from the management team

• 4.00 GPA
• Relevant Coursework: Developing a Business Perspective: Develop and demonstrate a business perspective and expand their organizational, research, critical-thinking, and problem-solving skills.
• Relevant Coursework: Fundamentals of Organizational Communication: Analyze the interrelationship of organizational communication, symbols, culture, performance, and effective communication practices in relationships internal and external to the enterprise.

USHE Reengagement Scholarship, 2022-2023

Enrolled in Distant education course) Developing a business perspective: Develop critical thinking skills, and examine more visible aspects of business: organizational structure, operations, mission, values, and marketing.

Survey of Accounting I: Financial statements and the accounting cycle placed emphasis on using accounting data when making economic decisions

Survey of Accounting II: Planning, controlling, and decision-making processes are examined in relation to cost behavior, and accounting data is used in these activities Principles of Microeconomics: Study of economic concepts including organizational behavior, corporate behavior, and the law of supply and demand Business statistics: a description of the principles and uses of statistics in business and economics. Includes estimation, sampling, and probability distributions of random variables.