Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

MADIHA KHAN

WILLOWS,CA

Summary

Dedicated professional with extensive experience in case management and staff development, successfully leading teams to enhance service delivery. Proven ability to implement training programs that boost staff performance while ensuring compliance with regulatory standards.

Overview

10
10
years of professional experience

Work History

Supervising Integrated Caseworker

Glenn County Health and Human Services
Willows
10.2023 - Current
  • Supervises and evaluates the work of a staff engaged in determining eligibility for public assistance and providing employment services geared to the attainment of self-sufficiency; coordinates activities to ensure timely completion of tasks and projects
  • Conducted group and individual employee conferences to clarify departmental rules, regulations, policies, and procedures; identified and resolved operational problems and employee complaints.
  • Ensured compliance with rules, regulations, and policies governing eligibility grant determination and employment services.
  • Receives and responds to inquiries from the general public and other agencies.
    resolves a variety of complaints from the general public.
  • Conducted training sessions for staff to enhance their skills and knowledge. and administrative responsibilities.

Eligibility Supervisor

Glenn County Health and Human Service Agency
Willows, CA
05.2021 - Current
  • Resolved client issues through active listening and open-ended questioning, ensuring timely escalation of major problems to manager.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff, organizing workflows to enhance office efficiency.
  • Coordinated appointment scheduling and itinerary management for clients and personnel, enhancing overall organizational flow.

Employment and Training Worker Lead

Glenn County Health And Human Service Agency
Willows, CA
05.2021 - 09.2021
  • Complied with department, organization and government policies and procedures.
  • Coordinated referrals to community resources, addressing complex needs and enhancing support for individuals and families.
  • Provided eligibility assistance, case management, and referrals to streamline access to necessary resources.
  • Collected personal and demographic information to assess eligibility for services, ensuring accurate and complete data.

Employment and Training Worker

Glenn County Health & Human Service Agency
Willows, CA
05.2017 - 05.2021
  • Interview and evaluate eligible program participants' employability to assist participants in achieving self-sufficient employment
  • Maintained detailed case notes and tracked participant progress to support effective case management
  • Processed and managed documents, correspondence, and reports for authorized supportive services, ensuring compliance and accuracy
  • Conducted community outreach initiatives to enhance awareness of agency programs and foster participant engagement

Eligibility Specialist

Glenn County Health And Human Service Agency
Willows, CA
04.2016 - 05.2017
  • Assessed eligibility of applicants for public assistance programs through interactive interviews and thorough fact gathering, ensuring compliance with program standards
  • Kept up-to-date with program regulations and procedures to effectively manage multi-program caseloads
  • Executed casework processing within an automated system, streamlining workflow and enhancing service delivery

Education

Bachelor of Arts - Psychology

California State University - Chico
Chico, CA

No Degree - Marriage and Family Therapy

Nothcentral University
San Diego, CA

Skills

  • Quality assurance
  • Policy analysis
  • Team leadership

Personal Information

Title: Program Manager

Timeline

Supervising Integrated Caseworker

Glenn County Health and Human Services
10.2023 - Current

Eligibility Supervisor

Glenn County Health and Human Service Agency
05.2021 - Current

Employment and Training Worker Lead

Glenn County Health And Human Service Agency
05.2021 - 09.2021

Employment and Training Worker

Glenn County Health & Human Service Agency
05.2017 - 05.2021

Eligibility Specialist

Glenn County Health And Human Service Agency
04.2016 - 05.2017

Bachelor of Arts - Psychology

California State University - Chico

No Degree - Marriage and Family Therapy

Nothcentral University

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MADIHA KHAN