Summary
Overview
Work History
Education
Skills
Timeline
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Madiha Newad

Kirkland

Summary

Dynamic Surgery Coordinator at Comprehensive EyeCare with expertise in EHR systems and patient scheduling. Proven ability to enhance workflow efficiency and improve patient satisfaction through effective communication and compassionate care. Skilled in time management and task prioritization, successfully coordinating multiple surgical appointments while ensuring optimal patient readiness and follow-up.

Overview

7
7
years of professional experience

Work History

Surgery Coordinator

Comprehensive EyeCare
Seattle
06.2024 - Current
  • Coordinate and manage patient schedules for pre-operative, operative, and post-operative appointments, ensuring smooth workflow and timely surgeries.
  • Serve as the primary point of contact for patients, addressing inquiries and providing guidance throughout the surgical process.
  • Conduct daily patient assessments, including reviewing medical histories, providing information on surgical procedures, and ensuring patient readiness.
  • Collaborate with the billing department to ensure accurate and timely submission of insurance claims and patient charges related to surgical procedures.
  • Request and obtain chart notes from patients' primary care providers (PCPs) and specialists to ensure comprehensive medical records for pre-surgical evaluation.
  • Facilitate communication between surgeons, anesthesiologists, and other healthcare professionals to ensure patient care continuity.
  • Monitor and follow up on patient progress, ensuring timely updates are provided to the surgical team and patients.
  • Manage and prioritize a high volume of patient appointments, seeing up to six patients per day in various stages of their surgical journey.
  • Maintain a compassionate and patient-focused approach while working in a fast-paced, high-pressure environment

Scheduling Coordinator

Comprehensive EyeCare
Seattle
06.2023 - 10.2023
  • Managed and coordinated patient appointments, ensuring efficient scheduling for various eye care services, consultations, and follow-up visits for all five branches
  • Interacted with patients, physicians, and other staff members to confirm appointments, provide necessary instructions, and address scheduling conflicts or changes
  • Utilized scheduling software to maintain accurate records of appointments, update patient information, and organize daily schedules for eye care professionals
  • Responded promptly to patient inquiries via phone or email, addressing concerns, providing information, and offering assistance with appointment scheduling or rescheduling
  • Collaborated with medical staff and administrative teams to optimize appointment availability, minimize wait times, and maximize clinic productivity

Technology Analyst

Accenture
San Francisco
11.2019 - 11.2020
  • Assisted in software monitoring and analytics for Angular and Java built business applications, responsibilities included: software monitoring and analytics, infrastructure and application performance monitoring, log management, transaction flow analysis, incident management, code review/analysis, application deployment, application validation, and database management
  • Supported operations teams as program management resource
  • Created and monitored templates, reports and presentations for internal and external teams
  • Assisted with hiring events consisting of 50+ candidates and coordinated logistics while partnering with HR team to ensure quality experience in a timely manner for candidates for the internal team
  • Supported recruiting coordination team by accommodating candidates with new hire paperwork, scheduling, travel and room booking

Customer Service Representative

Best Buy
Bellevue
03.2018 - 12.2018
  • Assisted customers by providing product information, resolving inquiries, and offering recommendations on electronic devices, appliances, and entertainment systems
  • Handled a high volume of customer interactions in-person, via phone, and through digital channels, ensuring a positive customer experience at all touchpoints
  • Processed transactions accurately using point-of-sale systems and managed returns, exchanges, and refunds according to company policies
  • Demonstrated comprehensive knowledge of Best Buy's products and services, explaining technical specifications and features to customers to facilitate informed purchasing decisions

Education

Associate of Applied Science - Radiologic Technology

Bellevue College
Bellevue, WA
06-2028

Skills

  • EHR systems expertise
  • Patient scheduling
  • Time management
  • Data entry proficiency
  • Task prioritization
  • Calendar management
  • Office administration
  • Patient counseling

Timeline

Surgery Coordinator

Comprehensive EyeCare
06.2024 - Current

Scheduling Coordinator

Comprehensive EyeCare
06.2023 - 10.2023

Technology Analyst

Accenture
11.2019 - 11.2020

Customer Service Representative

Best Buy
03.2018 - 12.2018

Associate of Applied Science - Radiologic Technology

Bellevue College

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Madiha Newad