Summary
Overview
Work History
Education
Skills
Timeline
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Madilyn Brooke

Titusville,FL

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar services, and ensuring customer satisfaction. Recognized for exceptional service excellence and adept multitasking, fostering strong customer relationships that drive repeat business. Proficient and committed to maintaining high food safety standards and ensuring memorable dining experiences for all guests. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

4
4
years of professional experience

Work History

Bartender/Server

Beef O’ Bradys
11.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Cultivated warm relationships with regular customers.

Server

Dixie Crossroads
06.2021 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Improved dining experience by providing prompt, attentive service to guests.

Bartender/Server

Pub Americana
11.2021 - 03.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

Ice House Grill
10.2020 - 06.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Took orders over the phone and ensured accurate order summaries.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Titusville High School
Titusville, FL
05-2021

Skills

  • Skilled in Prioritizing and Multitasking
  • Service Excellence
  • Steadfast Reliability
  • Effective Team Collaboration
  • Food safety practices
  • Client Relationship Management
  • Conflict Resolution Skills
  • Proficient in mixology
  • Safe serving practices
  • Professional service standards

Timeline

Bartender/Server

Beef O’ Bradys
11.2023 - Current

Bartender/Server

Pub Americana
11.2021 - 03.2022

Server

Dixie Crossroads
06.2021 - 11.2023

Server

Ice House Grill
10.2020 - 06.2021

High School Diploma -

Titusville High School

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Madilyn Brooke