Madilyn Burke
Tempe,AZ
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
Work History
Barista
The Human Bean
04.2022 - 08.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Customer Service Representative
Heathers Water N Ice
04.2021 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
In Process of Esthetician License - Skin
Penrose Academy
Scottsdale, AZ04.2025
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05.2024
Skills
- Friendly and outgoing
- Team Player
- Cleanliness
- Active listener
- Order Taking
- Safe Food Handling
- Team Leadership
- Opening and closing duties
- Cash Handling
Timeline
Barista
The Human Bean
04.2022 - 08.2024
Customer Service Representative
Heathers Water N Ice
04.2021 - 07.2022
In Process of Esthetician License - Skin
Penrose Academy
High School Diploma -
Lake Havasu High School
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